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Restructure omni services and add Chatwoot research snapshot

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This commit is contained in:
Ruslan Bakiev
2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
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34
research/chatwoot/swagger/definitions/resource/reports/channel_summary.yml Normal file
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type: object
description: Channel summary report containing conversation counts grouped by channel type and status. Available in version 4.10.0+.
additionalProperties:
type: object
description: Conversation statistics for a specific channel type (e.g., Channel::WebWidget, Channel::Api)
properties:
open:
type: number
description: Number of open conversations
resolved:
type: number
description: Number of resolved conversations
pending:
type: number
description: Number of pending conversations
snoozed:
type: number
description: Number of snoozed conversations
total:
type: number
description: Total number of conversations
example:
Channel::WebWidget:
open: 10
resolved: 20
pending: 5
snoozed: 2
total: 37
Channel::Api:
open: 5
resolved: 15
pending: 3
snoozed: 1
total: 24