Files
clientsflow/research/chatwoot/enterprise/app/services/voice/inbound_call_builder.rb

100 lines
2.6 KiB
Ruby

class Voice::InboundCallBuilder
attr_reader :account, :inbox, :from_number, :call_sid
def self.perform!(account:, inbox:, from_number:, call_sid:)
new(account: account, inbox: inbox, from_number: from_number, call_sid: call_sid).perform!
end
def initialize(account:, inbox:, from_number:, call_sid:)
@account = account
@inbox = inbox
@from_number = from_number
@call_sid = call_sid
end
def perform!
timestamp = current_timestamp
ActiveRecord::Base.transaction do
contact = ensure_contact!
contact_inbox = ensure_contact_inbox!(contact)
conversation = find_conversation || create_conversation!(contact, contact_inbox)
conversation.reload
update_conversation!(conversation, timestamp)
build_voice_message!(conversation, timestamp)
conversation
end
end
private
def ensure_contact!
account.contacts.find_or_create_by!(phone_number: from_number) do |record|
record.name = from_number if record.name.blank?
end
end
def ensure_contact_inbox!(contact)
ContactInbox.find_or_create_by!(
contact_id: contact.id,
inbox_id: inbox.id
) do |record|
record.source_id = from_number
end
end
def find_conversation
return if call_sid.blank?
account.conversations.includes(:contact).find_by(identifier: call_sid)
end
def create_conversation!(contact, contact_inbox)
account.conversations.create!(
contact_inbox_id: contact_inbox.id,
inbox_id: inbox.id,
contact_id: contact.id,
status: :open,
identifier: call_sid
)
end
def update_conversation!(conversation, timestamp)
attrs = {
'call_direction' => 'inbound',
'call_status' => 'ringing',
'conference_sid' => Voice::Conference::Name.for(conversation),
'meta' => { 'initiated_at' => timestamp }
}
conversation.update!(
identifier: call_sid,
additional_attributes: attrs,
last_activity_at: current_time
)
end
def build_voice_message!(conversation, timestamp)
Voice::CallMessageBuilder.perform!(
conversation: conversation,
direction: 'inbound',
payload: {
call_sid: call_sid,
status: 'ringing',
conference_sid: conversation.additional_attributes['conference_sid'],
from_number: from_number,
to_number: inbox.channel&.phone_number
},
timestamps: { created_at: timestamp, ringing_at: timestamp }
)
end
def current_timestamp
@current_timestamp ||= current_time.to_i
end
def current_time
@current_time ||= Time.zone.now
end
end