Files
clientsflow/research/chatwoot/enterprise/app/services/captain/copilot/chat_service.rb

128 lines
4.0 KiB
Ruby

class Captain::Copilot::ChatService < Llm::BaseAiService
include Captain::ChatHelper
attr_reader :assistant, :account, :user, :copilot_thread, :previous_history, :messages
def initialize(assistant, config)
super()
@assistant = assistant
@account = assistant.account
@user = nil
@copilot_thread = nil
@previous_history = []
@conversation_id = config[:conversation_id]
setup_user(config)
setup_message_history(config)
@tools = build_tools
@messages = build_messages(config)
end
def generate_response(input)
@messages << { role: 'user', content: input } if input.present?
response = request_chat_completion
Rails.logger.debug { "#{self.class.name} Assistant: #{@assistant.id}, Received response #{response}" }
Rails.logger.info(
"#{self.class.name} Assistant: #{@assistant.id}, Incrementing response usage for account #{@account.id}"
)
@account.increment_response_usage
response
end
private
def setup_user(config)
@user = @account.users.find_by(id: config[:user_id]) if config[:user_id].present?
end
def build_messages(config)
messages= [system_message]
messages << account_id_context
messages += @previous_history if @previous_history.present?
messages += current_viewing_history(config[:conversation_id]) if config[:conversation_id].present?
messages
end
def setup_message_history(config)
Rails.logger.info(
"#{self.class.name} Assistant: #{@assistant.id}, Previous History: #{config[:previous_history]&.length || 0}, Language: #{config[:language]}"
)
@copilot_thread = @account.copilot_threads.find_by(id: config[:copilot_thread_id]) if config[:copilot_thread_id].present?
@previous_history = if @copilot_thread.present?
@copilot_thread.previous_history
else
config[:previous_history].presence || []
end
end
def build_tools
tools = []
tools << Captain::Tools::SearchDocumentationService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::GetConversationService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::SearchConversationsService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::GetContactService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::GetArticleService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::SearchArticlesService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::SearchContactsService.new(@assistant, user: @user)
tools << Captain::Tools::Copilot::SearchLinearIssuesService.new(@assistant, user: @user)
tools.select(&:active?)
end
def system_message
{
role: 'system',
content: Captain::Llm::SystemPromptsService.copilot_response_generator(
@assistant.config['product_name'],
tools_summary,
@assistant.config
)
}
end
def tools_summary
@tools.map { |tool| "- #{tool.class.name}: #{tool.class.description}" }.join("\n")
end
def account_id_context
{
role: 'system',
content: "The current account id is #{@account.id}. The account is using #{@account.locale_english_name} as the language."
}
end
def current_viewing_history(conversation_id)
conversation = @account.conversations.find_by(display_id: conversation_id)
return [] unless conversation
Rails.logger.info("#{self.class.name} Assistant: #{@assistant.id}, Setting viewing history for conversation_id=#{conversation_id}")
contact_id = conversation.contact_id
[{
role: 'system',
content: <<~HISTORY.strip
You are currently viewing the conversation with the following details:
Conversation ID: #{conversation_id}
Contact ID: #{contact_id}
HISTORY
}]
end
def persist_message(message, message_type = 'assistant')
return if @copilot_thread.blank?
@copilot_thread.copilot_messages.create!(
message: message,
message_type: message_type
)
end
def feature_name
'copilot'
end
end