140 lines
4.1 KiB
Ruby
140 lines
4.1 KiB
Ruby
class Whatsapp::CsatTemplateService
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DEFAULT_BUTTON_TEXT = 'Please rate us'.freeze
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DEFAULT_LANGUAGE = 'en'.freeze
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WHATSAPP_API_VERSION = 'v14.0'.freeze
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TEMPLATE_CATEGORY = 'MARKETING'.freeze
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TEMPLATE_STATUS_PENDING = 'PENDING'.freeze
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def initialize(whatsapp_channel)
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@whatsapp_channel = whatsapp_channel
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end
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def create_template(template_config)
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base_name = template_config[:template_name]
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template_name = generate_template_name(base_name)
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template_config_with_name = template_config.merge(template_name: template_name)
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request_body = build_template_request_body(template_config_with_name)
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response = send_template_creation_request(request_body)
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process_template_creation_response(response, template_config_with_name)
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end
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def delete_template(template_name = nil)
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template_name ||= CsatTemplateNameService.csat_template_name(@whatsapp_channel.inbox.id)
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response = HTTParty.delete(
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"#{business_account_path}/message_templates?name=#{template_name}",
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headers: api_headers
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)
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{ success: response.success?, response_body: response.body }
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end
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def get_template_status(template_name)
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response = HTTParty.get("#{business_account_path}/message_templates?name=#{template_name}", headers: api_headers)
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if response.success? && response['data']&.any?
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template_data = response['data'].first
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{
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success: true,
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template: {
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id: template_data['id'], name: template_data['name'],
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status: template_data['status'], language: template_data['language']
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}
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}
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else
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{ success: false, error: 'Template not found' }
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end
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rescue StandardError => e
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Rails.logger.error "Error fetching template status: #{e.message}"
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{ success: false, error: e.message }
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end
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private
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def generate_template_name(base_name)
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current_template_name = current_template_name_from_config
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CsatTemplateNameService.generate_next_template_name(base_name, @whatsapp_channel.inbox.id, current_template_name)
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end
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def current_template_name_from_config
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@whatsapp_channel.inbox.csat_config&.dig('template', 'name')
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end
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def build_template_request_body(template_config)
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{
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name: template_config[:template_name],
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language: template_config[:language] || DEFAULT_LANGUAGE,
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category: TEMPLATE_CATEGORY,
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components: build_template_components(template_config)
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}
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end
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def build_template_components(template_config)
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[
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build_body_component(template_config[:message]),
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build_buttons_component(template_config)
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]
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end
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def build_body_component(message)
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{
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type: 'BODY',
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text: message
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}
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end
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def build_buttons_component(template_config)
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{
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type: 'BUTTONS',
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buttons: [
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{
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type: 'URL',
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text: template_config[:button_text] || DEFAULT_BUTTON_TEXT,
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url: "#{template_config[:base_url]}/survey/responses/{{1}}",
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example: ['12345']
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}
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]
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}
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end
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def send_template_creation_request(request_body)
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HTTParty.post(
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"#{business_account_path}/message_templates",
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headers: api_headers,
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body: request_body.to_json
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)
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end
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def process_template_creation_response(response, template_config = {})
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if response.success?
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{
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success: true,
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template_id: response['id'],
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template_name: response['name'] || template_config[:template_name],
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language: template_config[:language] || DEFAULT_LANGUAGE,
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status: TEMPLATE_STATUS_PENDING
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}
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else
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Rails.logger.error "WhatsApp template creation failed: #{response.code} - #{response.body}"
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{
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success: false,
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error: 'Template creation failed',
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response_body: response.body
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}
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end
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end
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def business_account_path
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"#{api_base_path}/#{WHATSAPP_API_VERSION}/#{@whatsapp_channel.provider_config['business_account_id']}"
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end
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def api_headers
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{
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'Authorization' => "Bearer #{@whatsapp_channel.provider_config['api_key']}",
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'Content-Type' => 'application/json'
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}
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end
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def api_base_path
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ENV.fetch('WHATSAPP_CLOUD_BASE_URL', 'https://graph.facebook.com')
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end
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end
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