48 lines
1.4 KiB
Ruby
48 lines
1.4 KiB
Ruby
class Inboxes::BulkAutoAssignmentJob < ApplicationJob
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queue_as :scheduled_jobs
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include BillingHelper
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def perform
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Account.feature_assignment_v2.find_each do |account|
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if should_skip_auto_assignment?(account)
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Rails.logger.info("Skipping auto assignment for account #{account.id}")
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next
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end
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account.inboxes.where(enable_auto_assignment: true).find_each do |inbox|
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process_assignment(inbox)
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end
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end
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end
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private
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def process_assignment(inbox)
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allowed_agent_ids = inbox.member_ids_with_assignment_capacity
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if allowed_agent_ids.blank?
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Rails.logger.info("No agents available to assign conversation to inbox #{inbox.id}")
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return
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end
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assign_conversations(inbox, allowed_agent_ids)
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end
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def assign_conversations(inbox, allowed_agent_ids)
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unassigned_conversations = inbox.conversations.unassigned.open.limit(Limits::AUTO_ASSIGNMENT_BULK_LIMIT)
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unassigned_conversations.find_each do |conversation|
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::AutoAssignment::AgentAssignmentService.new(
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conversation: conversation,
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allowed_agent_ids: allowed_agent_ids
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).perform
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Rails.logger.info("Assigned conversation #{conversation.id} to agent #{allowed_agent_ids.first}")
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end
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end
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def should_skip_auto_assignment?(account)
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return false unless ChatwootApp.chatwoot_cloud?
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default_plan?(account)
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end
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end
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