Files
clientsflow/research/chatwoot/enterprise/app/models/channel/voice.rb

123 lines
3.3 KiB
Ruby

# == Schema Information
#
# Table name: channel_voice
#
# id :bigint not null, primary key
# additional_attributes :jsonb
# phone_number :string not null
# provider :string default("twilio"), not null
# provider_config :jsonb not null
# created_at :datetime not null
# updated_at :datetime not null
# account_id :integer not null
#
# Indexes
#
# index_channel_voice_on_account_id (account_id)
# index_channel_voice_on_phone_number (phone_number) UNIQUE
#
class Channel::Voice < ApplicationRecord
include Channelable
self.table_name = 'channel_voice'
validates :phone_number, presence: true, uniqueness: true
validates :provider, presence: true
validates :provider_config, presence: true
# Validate phone number format (E.164 format)
validates :phone_number, format: { with: /\A\+[1-9]\d{1,14}\z/ }
# Provider-specific configs stored in JSON
validate :validate_provider_config
before_validation :provision_twilio_on_create, on: :create, if: :twilio?
EDITABLE_ATTRS = [:phone_number, :provider, { provider_config: {} }].freeze
def name
"Voice (#{phone_number})"
end
def messaging_window_enabled?
false
end
def initiate_call(to:, conference_sid: nil, agent_id: nil)
case provider
when 'twilio'
Voice::Provider::Twilio::Adapter.new(self).initiate_call(
to: to,
conference_sid: conference_sid,
agent_id: agent_id
)
else
raise "Unsupported voice provider: #{provider}"
end
end
# Public URLs used to configure Twilio webhooks
def voice_call_webhook_url
digits = phone_number.delete_prefix('+')
Rails.application.routes.url_helpers.twilio_voice_call_url(phone: digits)
end
def voice_status_webhook_url
digits = phone_number.delete_prefix('+')
Rails.application.routes.url_helpers.twilio_voice_status_url(phone: digits)
end
private
def twilio?
provider == 'twilio'
end
def validate_provider_config
return if provider_config.blank?
case provider
when 'twilio'
validate_twilio_config
end
end
def validate_twilio_config
config = provider_config.with_indifferent_access
# Require credentials and provisioned TwiML App SID
required_keys = %w[account_sid auth_token api_key_sid api_key_secret twiml_app_sid]
required_keys.each do |key|
errors.add(:provider_config, "#{key} is required for Twilio provider") if config[key].blank?
end
end
def provider_config_hash
if provider_config.is_a?(Hash)
provider_config
else
JSON.parse(provider_config.to_s)
end
end
def provision_twilio_on_create
service = ::Twilio::VoiceWebhookSetupService.new(channel: self)
app_sid = service.perform
return if app_sid.blank?
cfg = provider_config.with_indifferent_access
cfg[:twiml_app_sid] = app_sid
self.provider_config = cfg
rescue StandardError => e
error_details = {
error_class: e.class.to_s,
message: e.message,
phone_number: phone_number,
account_id: account_id,
backtrace: e.backtrace&.first(5)
}
Rails.logger.error("TWILIO_VOICE_SETUP_ON_CREATE_ERROR: #{error_details}")
errors.add(:base, "Twilio setup failed: #{e.message}")
end
public :provider_config_hash
end