481 lines
16 KiB
YAML
481 lines
16 KiB
YAML
company:
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name: 'PaperLayer'
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domain: 'paperlayer.test'
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users:
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- name: 'Michael Scott'
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gender: male
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email: 'michael_scott@paperlayer.test'
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team:
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- 'sales'
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- 'management'
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- 'administration'
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- 'warehouse'
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role: 'administrator'
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- name: 'David Wallace'
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gender: male
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email: 'david@paperlayer.test'
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team:
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- 'Management'
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- name: 'Deangelo Vickers'
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gender: male
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email: 'deangelo@paperlayer.test'
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team:
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- 'Management'
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- name: 'Jo Bennett'
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gender: female
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email: 'jo@paperlayer.test'
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team:
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- 'Management'
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- name: 'Josh Porter'
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gender: male
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email: 'josh@paperlayer.test'
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team:
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- 'Management'
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- name: 'Charles Miner'
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gender: male
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email: 'charles@paperlayer.test'
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team:
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- 'Management'
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- name: 'Ed Truck'
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gender: male
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email: 'ed@paperlayer.test'
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team:
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- 'Management'
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- name: 'Dan Gore'
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gender: male
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email: 'dan@paperlayer.test'
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team:
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- 'Management'
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- name: 'Craig D'
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gender: male
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email: 'craig@paperlayer.test'
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team:
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- 'Management'
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- name: 'Troy Underbridge'
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gender: male
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email: 'troy@paperlayer.test'
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team:
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- 'Management'
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- name: 'Karen Filippelli'
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gender: female
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email: 'karn@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Sales Representative'
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- name: 'Danny Cordray'
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gender: female
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email: 'danny@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Customer Support Lead'
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- name: 'Ben Nugent'
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gender: male
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email: 'ben@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Junior Agent'
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- name: 'Todd Packer'
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gender: male
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email: 'todd@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Sales Representative'
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- name: 'Cathy Simms'
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gender: female
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email: 'cathy@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Knowledge Manager'
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- name: 'Hunter Jo'
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gender: male
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email: 'hunter@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Analytics Specialist'
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- name: 'Rolando Silva'
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gender: male
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email: 'rolando@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Junior Agent'
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- name: 'Stephanie Wilson'
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gender: female
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email: 'stephanie@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Escalation Handler'
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- name: 'Jordan Garfield'
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gender: male
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email: 'jorodan@paperlayer.test'
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team:
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- 'Administration'
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- name: 'Ronni Carlo'
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gender: male
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email: 'ronni@paperlayer.test'
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team:
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- 'Administration'
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- name: 'Lonny Collins'
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gender: female
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email: 'lonny@paperlayer.test'
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team:
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- 'Warehouse'
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custom_role: 'Customer Support Lead'
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- name: 'Madge Madsen'
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gender: female
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email: 'madge@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Glenn Max'
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gender: female
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email: 'glenn@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Jerry DiCanio'
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gender: male
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email: 'jerry@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Phillip Martin'
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gender: male
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email: 'phillip@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Michael Josh'
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gender: male
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email: 'michale_josh@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Matt Hudson'
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gender: male
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email: 'matt@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Gideon'
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gender: male
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email: 'gideon@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Bruce'
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gender: male
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email: 'bruce@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Frank'
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gender: male
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email: 'frank@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Louanne Kelley'
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gender: female
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email: 'louanne@paperlayer.test'
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- name: 'Devon White'
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gender: male
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email: 'devon@paperlayer.test'
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custom_role: 'Escalation Handler'
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- name: 'Kendall'
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gender: male
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email: 'kendall@paperlayer.test'
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- email: 'sadiq@paperlayer.test'
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name: 'Sadiq'
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gender: male
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teams:
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- '💰 Sales'
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- '💼 Management'
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- '👩💼 Administration'
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- '🚛 Warehouse'
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custom_roles:
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- name: 'Customer Support Lead'
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description: 'Lead support agent with full conversation and contact management'
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permissions:
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- 'conversation_manage'
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- 'contact_manage'
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- 'report_manage'
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- name: 'Sales Representative'
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description: 'Sales team member with conversation and contact access'
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permissions:
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- 'conversation_unassigned_manage'
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- 'conversation_participating_manage'
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- 'contact_manage'
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- name: 'Knowledge Manager'
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description: 'Manages knowledge base and participates in conversations'
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permissions:
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- 'knowledge_base_manage'
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- 'conversation_participating_manage'
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- name: 'Junior Agent'
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description: 'Entry-level agent with basic conversation access'
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permissions:
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- 'conversation_participating_manage'
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- name: 'Analytics Specialist'
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description: 'Focused on reports and data analysis'
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permissions:
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- 'report_manage'
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- 'conversation_participating_manage'
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- name: 'Escalation Handler'
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description: 'Handles unassigned conversations and escalations'
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permissions:
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- 'conversation_unassigned_manage'
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- 'conversation_participating_manage'
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- 'contact_manage'
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labels:
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- title: 'billing'
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color: '#28AD21'
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show_on_sidebar: true
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- title: 'software'
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color: '#8F6EF2'
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show_on_sidebar: true
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- title: 'delivery'
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color: '#A2FDD5'
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show_on_sidebar: true
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- title: 'ops-handover'
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color: '#A53326'
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show_on_sidebar: true
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- title: 'premium-customer'
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color: '#6FD4EF'
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show_on_sidebar: true
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- title: 'lead'
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color: '#F161C8'
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show_on_sidebar: true
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contacts:
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- name: "Lorrie Trosdall"
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email: "ltrosdall0@bravesites.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble logging in to my account.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Hi! Sorry to hear that. Can you please provide me with your username and email address so I can look into it for you?
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- name: "Tiffanie Cloughton"
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email: "tcloughton1@newyorker.test"
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gender: 'female'
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conversations:
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- channel: Channel::FacebookPage
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messages:
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- message_type: incoming
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content: Hi, I need some help with my billing statement.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Hello! I'd be happy to assist you with that. Can you please tell me which billing statement you're referring to?
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- name: "Melonie Keatch"
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email: "mkeatch2@reuters.test"
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gender: 'female'
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conversations:
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- channel: Channel::TwitterProfile
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messages:
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- message_type: incoming
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content: Hi, I think I accidentally deleted some important files. Can you help me recover them?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Of course! Can you please tell me what type of files they were and where they were located on your device?
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- name: "Olin Canniffe"
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email: "ocanniffe3@feedburner.test"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "123456723"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble connecting to the internet.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Have you tried restarting your modem/router? If that doesn't work, please let me know and I can provide further assistance.
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- name: "Viviene Corp"
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email: "vcorp4@instagram.test"
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gender: 'female'
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conversations:
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- channel: Channel::Sms
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source_id: "+1234567"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble with the mobile app. It keeps crashing.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please try uninstalling and reinstalling the app and see if that helps? If not, please let me know and I can look into it further.
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- name: "Drake Pittway"
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email: "dpittway5@chron.test"
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gender: 'male'
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conversations:
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- channel: Channel::Line
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messages:
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- message_type: incoming
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content: Hi, I'm trying to update my account information but it won't save.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sorry for the inconvenience. Can you please provide me with the specific information you're trying to update and the error message you're receiving?
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- name: "Klaus Crawley"
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email: "kcrawley6@narod.ru"
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gender: 'male'
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conversations:
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- channel: Channel::WebWidget
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messages:
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- message_type: incoming
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content: Hi, I need some help setting up my new device.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: No problem! Can you please tell me the make and model of your device and what specifically you need help with?
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- name: "Bing Cusworth"
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email: "bcusworth7@arstechnica.test"
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gender: 'male'
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conversations:
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- channel: Channel::TwitterProfile
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messages:
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- message_type: incoming
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content: Hi, I accidentally placed an order for the wrong item. Can I cancel it?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please provide me with your order number and I'll see if I can cancel it for you?
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- name: "Claus Jira"
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email: "cjira8@comcast.net"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "12323432"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble with my email. I can't seem to send or receive any messages.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please tell me what email client you're using and if you're receiving any error messages?
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- name: "Quent Dalliston"
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email: "qdalliston9@zimbio.test"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "12342234324"
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messages:
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- message_type: incoming
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content: Hi, I need some help resetting my password.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sure! Can you please provide me with your username or email address and I'll send you a password reset link?
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- name: "Coreen Mewett"
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email: "cmewetta@home.pl"
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gender: 'female'
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conversations:
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- channel: Channel::FacebookPage
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messages:
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- message_type: incoming
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content: Hi, I think someone may have hacked into my account. What should I do?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Please change your password immediately and enable two-factor authentication if you haven't already done so. I can also assist you in reviewing your account activity if needed.
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- name: "Benyamin Janeway"
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email: "bjanewayb@ustream.tv"
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gender: 'male'
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conversations:
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- channel: Channel::Line
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messages:
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- message_type: incoming
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content: Hi, I have a question about your product features.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sure thing! What specific feature are you interested in learning more about?
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- name: "Cordell Dalinder"
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email: "cdalinderc@msn.test"
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gender: 'male'
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conversations:
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- channel: Channel::Email
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source_id: "cdalinderc@msn.test"
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messages:
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- message_type: incoming
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content: Hi, I need help setting up my new printer.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: No problem! Can you please provide me with the make and model of your printer and what type of device you'll be connecting it to?
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- name: "Merrile Petruk"
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email: "mpetrukd@wunderground.test"
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gender: 'female'
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conversations:
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- channel: Channel::Email
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source_id: "mpetrukd@wunderground.test"
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priority: urgent
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble accessing a file that I shared with someone.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please tell me which file you're having trouble accessing and who you shared it with? I'll do my best to help you regain access.
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- name: "Nathaniel Vannuchi"
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email: "nvannuchie@photobucket.test"
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gender: 'male'
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conversations:
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- channel: Channel::FacebookPage
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priority: high
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messages:
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- message_type: incoming
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content: "Hey there,I need some help with billing, my card is not working on the website."
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- name: "Olia Olenchenko"
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email: "oolenchenkof@bluehost.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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priority: high
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assignee: michael_scott@paperlayer.test
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messages:
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- message_type: incoming
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content: "Billing section is not working, it throws some error."
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- name: "Elisabeth Derington"
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email: "ederingtong@printfriendly.test"
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gender: 'female'
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conversations:
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- channel: Channel::Whatsapp
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priority: high
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source_id: "1223423567"
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labels:
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- billing
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- delivery
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- ops-handover
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- premium-customer
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messages:
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- message_type: incoming
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content: "Hey \n I didn't get the product delivered, but it shows it is delivered to my address. Please check"
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- name: "Willy Castelot"
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email: "wcasteloth@exblog.jp"
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gender: 'male'
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conversations:
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- channel: Channel::WebWidget
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priority: medium
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labels:
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- software
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- ops-handover
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messages:
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- message_type: incoming
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content: "Hey there, \n I need some help with the product, my button is not working on the website."
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- name: "Ophelia Folkard"
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email: "ofolkardi@taobao.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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priority: low
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assignee: michael_scott@paperlayer.test
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labels:
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- billing
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- software
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- lead
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messages:
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- message_type: incoming
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content: "Hey, \n My card is not working on your website. Please help"
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- name: "Candice Matherson"
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email: "cmathersonj@va.test"
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gender: 'female'
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conversations:
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- channel: Channel::Email
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priority: urgent
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source_id: "cmathersonj@va.test"
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assignee: michael_scott@paperlayer.test
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labels:
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- billing
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- lead
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messages:
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- message_type: incoming
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content: "Hey, \n I'm looking for some help to figure out if it is the right product for me."
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Welcome to PaperLayer. Our Team will be getting back you shortly.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: How may i help you ?
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sender: michael_scott@paperlayer.test
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