75 lines
1.7 KiB
Ruby
75 lines
1.7 KiB
Ruby
class YearInReviewBuilder
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attr_reader :account, :user_id, :year
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def initialize(account:, user_id:, year:)
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@account = account
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@user_id = user_id
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@year = year
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end
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def build
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{
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year: year,
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total_conversations: total_conversations_count,
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busiest_day: busiest_day_data,
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support_personality: support_personality_data
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}
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end
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private
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def year_range
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@year_range ||= begin
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start_time = Time.zone.local(year, 1, 1).beginning_of_day
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end_time = Time.zone.local(year, 12, 31).end_of_day
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start_time..end_time
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end
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end
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def total_conversations_count
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account.conversations
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.where(assignee_id: user_id, created_at: year_range)
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.count
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end
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def busiest_day_data
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daily_counts = account.conversations
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.where(assignee_id: user_id, created_at: year_range)
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.group_by_day(:created_at, range: year_range, time_zone: Time.zone)
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.count
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return nil if daily_counts.empty?
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busiest_date, count = daily_counts.max_by { |_date, cnt| cnt }
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return nil if count.zero?
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{
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date: busiest_date.strftime('%b %d'),
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count: count
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}
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end
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def support_personality_data
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response_time = average_response_time
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return { avg_response_time_seconds: 0 } if response_time.nil?
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{
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avg_response_time_seconds: response_time.to_i
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}
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end
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def average_response_time
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avg_time = account.reporting_events
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.where(
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name: 'first_response',
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user_id: user_id,
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created_at: year_range
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)
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.average(:value)
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avg_time&.to_f
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end
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end
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