Files
clientsflow/research/chatwoot/app/builders/email/base_builder.rb

55 lines
1.2 KiB
Ruby

class Email::BaseBuilder
pattr_initialize [:inbox!]
private
def channel
@channel ||= inbox.channel
end
def account
@account ||= inbox.account
end
def conversation
@conversation ||= message.conversation
end
def custom_sender_name
message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
end
def sender_name(sender_email)
# Friendly: <agent_name> from <business_name>
# Professional: <business_name>
if inbox.friendly?
I18n.t(
'conversations.reply.email.header.friendly_name',
sender_name: custom_sender_name,
business_name: business_name,
from_email: sender_email
)
else
I18n.t(
'conversations.reply.email.header.professional_name',
business_name: business_name,
from_email: sender_email
)
end
end
def business_name
inbox.business_name || inbox.sanitized_name
end
def account_support_email
# Parse the email to ensure it's in the correct format, the user
# can save it in the format "Name <email@domain.com>"
parse_email(account.support_email)
end
def parse_email(email_string)
Mail::Address.new(email_string).address
end
end