109 lines
3.8 KiB
JSON
109 lines
3.8 KiB
JSON
{
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"SLA": {
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"HEADER": "Service Level Agreements",
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"ADD_ACTION": "Add SLA",
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"ADD_ACTION_LONG": "Create a new SLA Policy",
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"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
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"LEARN_MORE": "Learn more about SLA",
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"LOADING": "Fetching SLAs",
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"PAYWALL": {
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"TITLE": "Upgrade to create SLAs",
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"AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
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"UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
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"UPGRADE_NOW": "Upgrade now",
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"CANCEL_ANYTIME": "You can change or cancel your plan anytime"
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},
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"ENTERPRISE_PAYWALL": {
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"AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
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"UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
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"ASK_ADMIN": "Please reach out to your administrator for the upgrade."
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},
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"LIST": {
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"404": "There are no SLAs available in this account.",
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"EMPTY": {
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"TITLE_1": "Enterprise P0",
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"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
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"TITLE_2": "Enterprise P1",
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"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
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},
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"BUSINESS_HOURS_ON": "Business hours on",
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"BUSINESS_HOURS_OFF": "Business hours off",
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"RESPONSE_TYPES": {
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"FRT": "First response time threshold",
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"NRT": "Next response time threshold",
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"RT": "Resolution time threshold",
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"SHORT_HAND": {
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"FRT": "FRT",
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"NRT": "NRT",
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"RT": "RT"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "SLA Name",
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"PLACEHOLDER": "SLA Name",
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"REQUIRED_ERROR": "SLA name is required",
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"MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
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"VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
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},
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"DESCRIPTION": {
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"LABEL": "Description",
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"PLACEHOLDER": "SLA for premium customers"
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},
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"FIRST_RESPONSE_TIME": {
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"LABEL": "First Response Time",
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"PLACEHOLDER": "5"
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},
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"NEXT_RESPONSE_TIME": {
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"LABEL": "Next Response Time",
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"PLACEHOLDER": "5"
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},
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"RESOLUTION_TIME": {
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"LABEL": "Resolution Time",
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"PLACEHOLDER": "60"
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},
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"BUSINESS_HOURS": {
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"LABEL": "Business Hours",
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"PLACEHOLDER": "Only during business hours"
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},
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"THRESHOLD_TIME": {
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"INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
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},
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"EDIT": "Edit",
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"CREATE": "Create",
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"DELETE": "Padamkan",
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"CANCEL": "Batalkan"
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},
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"ADD": {
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"TITLE": "Add SLA",
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"DESC": "Friendly promises for great service!",
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"API": {
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"SUCCESS_MESSAGE": "SLA added successfully",
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"ERROR_MESSAGE": "There was an error, please try again"
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}
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},
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"DELETE": {
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"TITLE": "Delete SLA",
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"API": {
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"SUCCESS_MESSAGE": "SLA deleted successfully",
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"ERROR_MESSAGE": "There was an error, please try again"
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},
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"CONFIRM": {
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"TITLE": "Pasti Padamkan",
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"MESSAGE": "Are you sure you want to delete ",
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"YES": "Ya, Padamkan ",
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"NO": "Tidak, simpankan "
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}
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},
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"EVENTS": {
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"TITLE": "SLA Misses",
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"FRT": "First response time",
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"NRT": "Next response time",
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"RT": "Resolution time",
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"SHOW_MORE": "{count} more",
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"HIDE": "Hide {count} rows"
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}
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}
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}
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