131 lines
4.0 KiB
Ruby
131 lines
4.0 KiB
Ruby
module ActivityMessageHandler
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extend ActiveSupport::Concern
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include PriorityActivityMessageHandler
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include LabelActivityMessageHandler
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include SlaActivityMessageHandler
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include TeamActivityMessageHandler
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private
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def create_activity
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user_name = determine_user_name
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handle_status_change(user_name)
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handle_priority_change(user_name)
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handle_label_change(user_name)
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handle_sla_policy_change(user_name)
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end
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def determine_user_name
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Current.user&.name
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end
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def handle_status_change(user_name)
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return unless saved_change_to_status?
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status_change_activity(user_name)
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end
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def handle_priority_change(user_name)
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return unless saved_change_to_priority?
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priority_change_activity(user_name)
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end
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def handle_label_change(user_name)
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return unless saved_change_to_label_list?
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create_label_change(activity_message_owner(user_name))
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end
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def handle_sla_policy_change(user_name)
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return unless saved_change_to_sla_policy_id?
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sla_change_type = determine_sla_change_type
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create_sla_change_activity(sla_change_type, activity_message_owner(user_name))
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end
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def status_change_activity(user_name)
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content = if Current.executed_by.present?
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automation_status_change_activity_content
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else
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user_status_change_activity_content(user_name)
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end
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def auto_resolve_message_key(minutes)
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if minutes >= 1440 && (minutes % 1440).zero?
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{ key: 'auto_resolved_days', count: minutes / 1440 }
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elsif minutes >= 60 && (minutes % 60).zero?
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{ key: 'auto_resolved_hours', count: minutes / 60 }
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else
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{ key: 'auto_resolved_minutes', count: minutes }
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end
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end
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def user_status_change_activity_content(user_name)
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if user_name
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I18n.t("conversations.activity.status.#{status}", user_name: user_name)
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elsif Current.contact.present? && resolved?
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I18n.t('conversations.activity.status.contact_resolved', contact_name: Current.contact.name.capitalize)
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elsif resolved?
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message_data = auto_resolve_message_key(auto_resolve_after || 0)
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I18n.t("conversations.activity.status.#{message_data[:key]}", count: message_data[:count])
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end
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end
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def automation_status_change_activity_content
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if Current.executed_by.instance_of?(AutomationRule)
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I18n.t("conversations.activity.status.#{status}", user_name: I18n.t('automation.system_name'))
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elsif Current.executed_by.instance_of?(Contact)
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Current.executed_by = nil
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I18n.t('conversations.activity.status.system_auto_open')
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end
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end
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def activity_message_params(content)
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{ account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
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end
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def create_muted_message
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create_mute_change_activity('muted')
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end
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def create_unmuted_message
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create_mute_change_activity('unmuted')
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end
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def create_mute_change_activity(change_type)
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return unless Current.user
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content = I18n.t("conversations.activity.#{change_type}", user_name: Current.user.name)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def generate_assignee_change_activity_content(user_name)
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params = { assignee_name: assignee&.name || '', user_name: user_name }
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key = assignee_id ? 'assigned' : 'removed'
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key = 'self_assigned' if self_assign? assignee_id
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I18n.t("conversations.activity.assignee.#{key}", **params)
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end
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def create_assignee_change_activity(user_name)
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user_name = activity_message_owner(user_name)
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return unless user_name
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content = generate_assignee_change_activity_content(user_name)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def activity_message_owner(user_name)
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user_name = I18n.t('automation.system_name') if !user_name && Current.executed_by.present?
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user_name
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end
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end
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ActivityMessageHandler.prepend_mod_with('ActivityMessageHandler')
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