class Inboxes::BulkAutoAssignmentJob < ApplicationJob queue_as :scheduled_jobs include BillingHelper def perform Account.feature_assignment_v2.find_each do |account| if should_skip_auto_assignment?(account) Rails.logger.info("Skipping auto assignment for account #{account.id}") next end account.inboxes.where(enable_auto_assignment: true).find_each do |inbox| process_assignment(inbox) end end end private def process_assignment(inbox) allowed_agent_ids = inbox.member_ids_with_assignment_capacity if allowed_agent_ids.blank? Rails.logger.info("No agents available to assign conversation to inbox #{inbox.id}") return end assign_conversations(inbox, allowed_agent_ids) end def assign_conversations(inbox, allowed_agent_ids) unassigned_conversations = inbox.conversations.unassigned.open.limit(Limits::AUTO_ASSIGNMENT_BULK_LIMIT) unassigned_conversations.find_each do |conversation| ::AutoAssignment::AgentAssignmentService.new( conversation: conversation, allowed_agent_ids: allowed_agent_ids ).perform Rails.logger.info("Assigned conversation #{conversation.id} to agent #{allowed_agent_ids.first}") end end def should_skip_auto_assignment?(account) return false unless ChatwootApp.chatwoot_cloud? default_plan?(account) end end