class ConversationFinder attr_reader :current_user, :current_account, :params DEFAULT_STATUS = 'open'.freeze SORT_OPTIONS = { 'last_activity_at_asc' => %w[sort_on_last_activity_at asc], 'last_activity_at_desc' => %w[sort_on_last_activity_at desc], 'created_at_asc' => %w[sort_on_created_at asc], 'created_at_desc' => %w[sort_on_created_at desc], 'priority_asc' => %w[sort_on_priority asc], 'priority_desc' => %w[sort_on_priority desc], 'waiting_since_asc' => %w[sort_on_waiting_since asc], 'waiting_since_desc' => %w[sort_on_waiting_since desc], # To be removed in v3.5.0 'latest' => %w[sort_on_last_activity_at desc], 'sort_on_created_at' => %w[sort_on_created_at asc], 'sort_on_priority' => %w[sort_on_priority desc], 'sort_on_waiting_since' => %w[sort_on_waiting_since asc] }.with_indifferent_access # assumptions # inbox_id if not given, take from all conversations, else specific to inbox # assignee_type if not given, take 'all' # conversation_status if not given, take 'open' # response of this class will be of type # {conversations: [array of conversations], count: {open: count, resolved: count}} # params # assignee_type, inbox_id, :status def initialize(current_user, params) @current_user = current_user @current_account = current_user.account @is_admin = current_account.account_users.find_by(user_id: current_user.id)&.administrator? @params = params end def perform set_up mine_count, unassigned_count, all_count, = set_count_for_all_conversations assigned_count = all_count - unassigned_count filter_by_assignee_type { conversations: conversations, count: { mine_count: mine_count, assigned_count: assigned_count, unassigned_count: unassigned_count, all_count: all_count } } end def perform_meta_only set_up mine_count, unassigned_count, all_count, = set_count_for_all_conversations assigned_count = all_count - unassigned_count { count: { mine_count: mine_count, assigned_count: assigned_count, unassigned_count: unassigned_count, all_count: all_count } } end private def set_up set_inboxes set_team set_assignee_type find_all_conversations filter_by_status unless params[:q] filter_by_team filter_by_labels filter_by_query filter_by_source_id end def set_inboxes @inbox_ids = if params[:inbox_id] @current_user.assigned_inboxes.where(id: params[:inbox_id]) else @current_user.assigned_inboxes.pluck(:id) end end def set_assignee_type @assignee_type = params[:assignee_type] end def set_team @team = current_account.teams.find(params[:team_id]) if params[:team_id] end def find_conversation_by_inbox @conversations = current_account.conversations return unless params[:inbox_id] @conversations = @conversations.where(inbox_id: @inbox_ids) end def find_all_conversations find_conversation_by_inbox # Apply permission-based filtering @conversations = Conversations::PermissionFilterService.new( @conversations, current_user, current_account ).perform filter_by_conversation_type if params[:conversation_type] @conversations end def filter_by_assignee_type case @assignee_type when 'me' @conversations = @conversations.assigned_to(current_user) when 'unassigned' @conversations = @conversations.unassigned when 'assigned' @conversations = @conversations.assigned end @conversations end def filter_by_conversation_type case @params[:conversation_type] when 'mention' conversation_ids = current_account.mentions.where(user: current_user).pluck(:conversation_id) @conversations = @conversations.where(id: conversation_ids) when 'participating' @conversations = current_user.participating_conversations.where(account_id: current_account.id) when 'unattended' @conversations = @conversations.unattended end @conversations end def filter_by_query return unless params[:q] allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]] @conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%") .where(messages: { message_type: allowed_message_types }).includes(:messages) .where('messages.content ILIKE :search', search: "%#{params[:q]}%") .where(messages: { message_type: allowed_message_types }) end def filter_by_status return if params[:status] == 'all' @conversations = @conversations.where(status: params[:status] || DEFAULT_STATUS) end def filter_by_team return unless @team @conversations = @conversations.where(team: @team) end def filter_by_labels return unless params[:labels] @conversations = @conversations.tagged_with(params[:labels], any: true) end def filter_by_source_id return unless params[:source_id] @conversations = @conversations.joins(:contact_inbox) @conversations = @conversations.where(contact_inboxes: { source_id: params[:source_id] }) end def set_count_for_all_conversations [ @conversations.assigned_to(current_user).count, @conversations.unassigned.count, @conversations.count ] end def current_page params[:page] || 1 end def conversations_base_query @conversations.includes( :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox ) end def conversations @conversations = conversations_base_query sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc'] @conversations = @conversations.send(sort_by, sort_order) if params[:updated_within].present? @conversations.where('conversations.updated_at > ?', Time.zone.now - params[:updated_within].to_i.seconds) else @conversations.page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i) end end end ConversationFinder.prepend_mod_with('ConversationFinder')