module AutoAssignmentHandler extend ActiveSupport::Concern include Events::Types included do after_save :run_auto_assignment end private def run_auto_assignment # Round robin kicks in on conversation create & update # run it only when conversation status changes to open return unless conversation_status_changed_to_open? return unless should_run_auto_assignment? if inbox.auto_assignment_v2_enabled? # Use new assignment system AutoAssignment::AssignmentJob.perform_later(inbox_id: inbox.id) else # Use legacy assignment system # If conversation has a team, only consider team members for assignment allowed_agent_ids = team_id.present? ? team_member_ids_with_capacity : inbox.member_ids_with_assignment_capacity AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: allowed_agent_ids).perform end end def team_member_ids_with_capacity return [] if team.blank? || team.allow_auto_assign.blank? inbox.member_ids_with_assignment_capacity & team.members.ids end def should_run_auto_assignment? return false unless inbox.enable_auto_assignment? # run only if assignee is blank or doesn't have access to inbox assignee.blank? || inbox.members.exclude?(assignee) end end