class MessageTemplates::HookExecutionService pattr_initialize [:message!] def perform return if conversation.last_incoming_message.blank? return if message.auto_reply_email? trigger_templates end private delegate :inbox, :conversation, to: :message delegate :contact, to: :conversation def trigger_templates ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message? ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting? ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect? end def should_send_out_of_office_message? return false if conversation.campaign.present? # should not send if its a tweet message return false if conversation.tweet? # should not send for outbound messages return false unless message.incoming? # prevents sending out-of-office message if an agent has sent a message in last 5 minutes # ensures better UX by not interrupting active conversations at the end of business hours return false if conversation.messages.outgoing.where(private: false).exists?(['created_at > ?', 5.minutes.ago]) inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present? end def first_message_from_contact? conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero? end def should_send_greeting? return false if conversation.campaign.present? # should not send if its a tweet message return false if conversation.tweet? first_message_from_contact? && inbox.greeting_enabled? && inbox.greeting_message.present? end def email_collect_was_sent? conversation.messages.where(content_type: 'input_email').present? end # TODO: we should be able to reduce this logic once we have a toggle for email collect messages def should_send_email_collect? return false if conversation.campaign.present? !contact_has_email? && inbox.web_widget? && !email_collect_was_sent? end def contact_has_email? contact.email end end MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')