{
  "SLA": {
    "HEADER": "Service Level Agreements",
    "ADD_ACTION": "Dodaj",
    "ADD_ACTION_LONG": "Create a new SLA Policy",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
    "PAYWALL": {
      "TITLE": "Upgrade to create SLAs",
      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
      "UPGRADE_NOW": "Upgrade now",
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
      "AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
    "LIST": {
      "404": "There are no SLAs available in this account.",
      "EMPTY": {
        "TITLE_1": "Enterprise P0",
        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
        "TITLE_2": "Enterprise P1",
        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
      },
      "BUSINESS_HOURS_ON": "Delovni čas je vklopljen",
      "BUSINESS_HOURS_OFF": "Delovni čas je izklopljen",
      "RESPONSE_TYPES": {
        "FRT": "Prag časa prvega odziva",
        "NRT": "Prag časa naslednjega odziva",
        "RT": "Prag časa razrešitve",
        "SHORT_HAND": {
          "FRT": "FRT",
          "NRT": "NRT",
          "RT": "RT"
        }
      }
    },
    "FORM": {
      "NAME": {
        "LABEL": "Ime SLA",
        "PLACEHOLDER": "Ime SLA",
        "REQUIRED_ERROR": "Zahtevano je ime SLA",
        "MINIMUM_LENGTH_ERROR": "Zahtevana je najmanjša dolžina 2",
        "VALID_ERROR": "Dovoljene so samo črke, številke, vezaji in podčrtaji"
      },
      "DESCRIPTION": {
        "LABEL": "Opis",
        "PLACEHOLDER": "SLA za premium stranke"
      },
      "FIRST_RESPONSE_TIME": {
        "LABEL": "Čas prvega odziva",
        "PLACEHOLDER": "5"
      },
      "NEXT_RESPONSE_TIME": {
        "LABEL": "Čas naslednjega odziva",
        "PLACEHOLDER": "5"
      },
      "RESOLUTION_TIME": {
        "LABEL": "Čas razrešitve",
        "PLACEHOLDER": "60"
      },
      "BUSINESS_HOURS": {
        "LABEL": "Delovni čas",
        "PLACEHOLDER": "Samo v delovnem času"
      },
      "THRESHOLD_TIME": {
        "INVALID_FORMAT_ERROR": "Prag mora biti število in večje od nič"
      },
      "EDIT": "Uredi",
      "CREATE": "Ustvari",
      "DELETE": "Izbriši",
      "CANCEL": "Prekliči"
    },
    "ADD": {
      "TITLE": "Dodaj",
      "DESC": "Prijazne obljube za odlično storitev!",
      "API": {
        "SUCCESS_MESSAGE": "SLA je bil uspešno dodan",
        "ERROR_MESSAGE": "Prišlo je do napake, prosimo, poskusite znova"
      }
    },
    "DELETE": {
      "TITLE": "Izbriši SLA",
      "API": {
        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "There was an error, please try again"
      },
      "CONFIRM": {
        "TITLE": "Confirm Deletion",
        "MESSAGE": "Are you sure you want to delete ",
        "YES": "Yes, Delete ",
        "NO": "No, Keep "
      }
    },
    "EVENTS": {
      "TITLE": "SLA Misses",
      "FRT": "First response time",
      "NRT": "Next response time",
      "RT": "Resolution time",
      "SHOW_MORE": "{count} more",
      "HIDE": "Hide {count} rows"
    }
  }
}