{
  "SLA": {
    "HEADER": "Service Level Agreements",
    "ADD_ACTION": "Add SLA",
    "ADD_ACTION_LONG": "Create a new SLA Policy",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
    "PAYWALL": {
      "TITLE": "Upgrade to create SLAs",
      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
      "UPGRADE_NOW": "Upgrade now",
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
      "AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
    "LIST": {
      "404": "There are no SLAs available in this account.",
      "EMPTY": {
        "TITLE_1": "Enterprise P0",
        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
        "TITLE_2": "Enterprise P1",
        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
      },
      "BUSINESS_HOURS_ON": "Business hours on",
      "BUSINESS_HOURS_OFF": "Business hours off",
      "RESPONSE_TYPES": {
        "FRT": "First response time threshold",
        "NRT": "Next response time threshold",
        "RT": "Resolution time threshold",
        "SHORT_HAND": {
          "FRT": "FRT",
          "NRT": "NRT",
          "RT": "RT"
        }
      }
    },
    "FORM": {
      "NAME": {
        "LABEL": "SLA Name",
        "PLACEHOLDER": "SLA Name",
        "REQUIRED_ERROR": "SLA name is required",
        "MINIMUM_LENGTH_ERROR": "Panjang minimal 2 diperlukan",
        "VALID_ERROR": "Hanya Abjad, Angka, Tanda Hubung, dan Garis Bawah yang diperbolehkan"
      },
      "DESCRIPTION": {
        "LABEL": "Deskripsi",
        "PLACEHOLDER": "SLA for premium customers"
      },
      "FIRST_RESPONSE_TIME": {
        "LABEL": "Waktu Respon Pertama",
        "PLACEHOLDER": "5"
      },
      "NEXT_RESPONSE_TIME": {
        "LABEL": "Next Response Time",
        "PLACEHOLDER": "5"
      },
      "RESOLUTION_TIME": {
        "LABEL": "Waktu Penyelesaian",
        "PLACEHOLDER": "60"
      },
      "BUSINESS_HOURS": {
        "LABEL": "Jam Kerja",
        "PLACEHOLDER": "Only during business hours"
      },
      "THRESHOLD_TIME": {
        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
      },
      "EDIT": "Edit",
      "CREATE": "Buat",
      "DELETE": "Hapus",
      "CANCEL": "Batalkan"
    },
    "ADD": {
      "TITLE": "Add SLA",
      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "Terjadi kesalahan, harap coba lagi"
      }
    },
    "DELETE": {
      "TITLE": "Delete SLA",
      "API": {
        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "Terjadi kesalahan, harap coba lagi"
      },
      "CONFIRM": {
        "TITLE": "Konfirmasi Penghapusan",
        "MESSAGE": "Are you sure you want to delete ",
        "YES": "Ya, Hapus ",
        "NO": "Tidak, Simpan "
      }
    },
    "EVENTS": {
      "TITLE": "SLA Misses",
      "FRT": "Waktu respons pertama",
      "NRT": "Next response time",
      "RT": "Resolution time",
      "SHOW_MORE": "{count} more",
      "HIDE": "Hide {count} rows"
    }
  }
}