class Voice::Provider::Twilio::Adapter def initialize(channel) @channel = channel end def initiate_call(to:, conference_sid: nil, agent_id: nil) call = twilio_client.calls.create(**call_params(to)) { provider: 'twilio', call_sid: call.sid, status: call.status, call_direction: 'outbound', requires_agent_join: true, agent_id: agent_id, conference_sid: conference_sid } end private def call_params(to) phone_digits = @channel.phone_number.delete_prefix('+') { from: @channel.phone_number, to: to, url: twilio_call_twiml_url(phone_digits), status_callback: twilio_call_status_url(phone_digits), status_callback_event: %w[ initiated ringing answered completed failed busy no-answer canceled ], status_callback_method: 'POST' } end def twilio_call_twiml_url(phone_digits) Rails.application.routes.url_helpers.twilio_voice_call_url(phone: phone_digits) end def twilio_call_status_url(phone_digits) Rails.application.routes.url_helpers.twilio_voice_status_url(phone: phone_digits) end def twilio_client Twilio::REST::Client.new(config['account_sid'], config['auth_token']) end def config @config ||= @channel.provider_config_hash end end