module Enterprise::Conversation def list_of_keys super + %w[sla_policy_id] end # Include select additional_attributes keys (call related) for update events def allowed_keys? return true if super attrs_change = previous_changes['additional_attributes'] return false unless attrs_change.is_a?(Array) && attrs_change[1].is_a?(Hash) changed_attr_keys = attrs_change[1].keys changed_attr_keys.intersect?(%w[call_status]) end end