Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/paths/application/reports/channel_summary.yml

@@ -0,0 +1,30 @@
+tags:
+  - Reports
+operationId: get-channel-summary-report
+summary: Get conversation statistics grouped by channel type
+security:
+  - userApiKey: []
+description: |
+  Get conversation counts grouped by channel type and status for a given date range.
+  Returns statistics for each channel type including open, resolved, pending, snoozed, and total conversation counts.
+
+  **Note:** This API endpoint is available only in Chatwoot version 4.10.0 and above. The date range is limited to a maximum of 6 months.
+responses:
+  '200':
+    description: Success
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/channel_summary'
+  '400':
+    description: Date range exceeds 6 months limit
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
+    description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'