Restructure omni services and add Chatwoot research snapshot
This commit is contained in:
Ruslan Bakiev
@@ -0,0 +1,42 @@
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tags:
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- Conversation Assignments
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operationId: assign-a-conversation
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summary: Assign Conversation
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description: Assign a conversation to an agent or a team
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security:
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- userApiKey: []
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- agentBotApiKey: []
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requestBody:
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required: true
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content:
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application/json:
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schema:
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type: object
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properties:
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assignee_id:
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type: number
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description: Id of the assignee user
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example: 1
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team_id:
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type: number
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description: Id of the team. If the assignee_id is present, this param would be ignored
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example: 1
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/user'
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'401':
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description: Unauthorized
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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'404':
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description: Conversation not found
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,45 @@
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tags:
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- Conversations
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operationId: update-custom-attributes-of-a-conversation
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summary: Update Custom Attributes
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description: Updates the custom attributes of a conversation
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security:
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- userApiKey: []
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requestBody:
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required: true
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content:
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application/json:
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schema:
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type: object
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required:
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- custom_attributes
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properties:
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custom_attributes:
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type: object
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description: The custom attributes to be set for the conversation
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example:
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order_id: '12345'
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previous_conversation: '67890'
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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type: object
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properties:
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custom_attributes:
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type: object
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description: The custom attributes of the conversation
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'401':
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description: Unauthorized
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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'404':
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description: Conversation not found
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,63 @@
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tags:
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- Conversations
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operationId: conversationFilter
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description: Filter conversations with custom filter options and pagination
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summary: Conversations Filter
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security:
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- userApiKey: []
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parameters:
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- name: page
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in: query
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schema:
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type: number
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requestBody:
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required: true
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content:
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application/json:
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schema:
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type: object
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properties:
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payload:
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type: array
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items:
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type: object
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properties:
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attribute_key:
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type: string
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description: filter attribute name
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filter_operator:
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type: string
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description: filter operator name
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enum: [equal_to, not_equal_to, contains, does_not_contain]
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values:
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type: array
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items:
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type: string
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description: array of the attribute values to filter
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query_operator:
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type: string
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description: query operator name
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enum: [AND, OR]
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example:
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- attribute_key: 'browser_language'
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filter_operator: 'not_equal_to'
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values: ['en']
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query_operator: 'AND'
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- attribute_key: 'status'
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filter_operator: 'equal_to'
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values: ['pending']
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query_operator: null
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/conversation_list'
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'400':
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description: Bad Request Error
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,104 @@
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parameters:
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- $ref: '#/components/parameters/account_id'
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get:
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tags:
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- Conversations
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operationId: conversationList
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description: List all the conversations with pagination
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summary: Conversations List
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security:
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- userApiKey: []
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parameters:
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- name: assignee_type
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in: query
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schema:
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type: string
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enum: ['me', 'unassigned', 'all', 'assigned']
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default: 'all'
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description: Filter conversations by assignee type.
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- name: status
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in: query
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schema:
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type: string
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enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
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default: 'open'
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description: Filter by conversation status.
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- name: q
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in: query
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schema:
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type: string
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description: Filters conversations with messages containing the search term
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- name: inbox_id
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in: query
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schema:
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type: integer
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- name: team_id
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in: query
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schema:
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type: integer
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- name: labels
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in: query
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schema:
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type: array
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items:
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type: string
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- name: page
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in: query
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schema:
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type: integer
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default: 1
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description: paginate through conversations
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/conversation_list'
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'400':
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description: Bad Request Error
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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post:
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tags:
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- Conversations
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operationId: newConversation
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summary: Create New Conversation
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description: "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox#send-messages-to-the-api-channel"
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security:
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- userApiKey: []
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- agentBotApiKey: []
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requestBody:
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required: true
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/conversation_create_payload'
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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type: object
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properties:
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id:
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type: number
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description: ID of the conversation
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account_id:
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type: number
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description: Account Id
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inbox_id:
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type: number
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description: ID of the inbox
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'403':
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description: Access denied
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,41 @@
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tags:
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- Conversations
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operationId: conversation-add-labels
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summary: Add Labels
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security:
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- userApiKey: []
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description: Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.
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requestBody:
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required: true
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content:
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application/json:
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schema:
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type: object
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required:
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- labels
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properties:
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labels:
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type: array
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description: Array of labels (comma-separated strings)
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items:
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type: string
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example: ['support', 'billing']
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/conversation_labels'
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'404':
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description: Conversation not found
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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'401':
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description: Unauthorized
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,26 @@
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tags:
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- Conversations
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operationId: list-all-labels-of-a-conversation
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summary: List Labels
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security:
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- userApiKey: []
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description: Lists all the labels of a conversation
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/conversation_labels'
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'404':
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description: Conversation not found
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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'401':
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description: Unauthorized
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content:
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application/json:
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schema:
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$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,85 @@
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tags:
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- Messages
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operationId: create-a-new-message-in-a-conversation
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summary: Create New Message
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description: |
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Create a new message in the conversation.
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## WhatsApp Template Messages
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For WhatsApp channels, you can send structured template messages using the `template_params` field.
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Templates must be pre-approved in WhatsApp Business Manager.
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### Example Templates
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**Text with Image Header:**
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```json
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{
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"content": "Hi your order 121212 is confirmed. Please wait for further updates",
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"template_params": {
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"name": "order_confirmation",
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"category": "MARKETING",
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"language": "en",
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"processed_params": {
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"body": {
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"1": "121212"
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},
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"header": {
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"media_url": "https://picsum.photos/200/300",
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"media_type": "image"
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}
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}
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}
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}
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```
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**Text with Copy Code Button:**
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```json
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{
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"content": "Special offer! Get 30% off your next purchase. Use the code below",
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"template_params": {
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"name": "discount_coupon",
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"category": "MARKETING",
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"language": "en",
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"processed_params": {
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"body": {
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"discount_percentage": "30"
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},
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"buttons": [{
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"type": "copy_code",
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"parameter": "SAVE20"
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}]
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}
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}
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}
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```
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security:
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- userApiKey: []
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- agentBotApiKey: []
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requestBody:
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required: true
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content:
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application/json:
|
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schema:
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$ref: '#/components/schemas/conversation_message_create_payload'
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responses:
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'200':
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description: Success
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content:
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application/json:
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schema:
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allOf:
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- $ref: '#/components/schemas/generic_id'
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- $ref: '#/components/schemas/message'
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'404':
|
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description: Conversation not found
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||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'403':
|
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description: Access denied
|
||||
content:
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application/json:
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schema:
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||||
$ref: '#/components/schemas/bad_request_error'
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@@ -0,0 +1,57 @@
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post:
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tags:
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- Messages
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operationId: conversationNewMessageAttachment
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summary: Create New Message Attachment
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description: Create an attachment message.
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security:
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- userApiKey: []
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parameters:
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- $ref: '#/components/parameters/account_id'
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- $ref: '#/components/parameters/conversation_id'
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requestBody:
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required: true
|
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content:
|
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multipart/form-data:
|
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schema:
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type: object
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||||
required:
|
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- content
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properties:
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||||
content:
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type: string
|
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description: The content of the message
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message_type:
|
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type: string
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enum: ['outgoing', 'incoming']
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private:
|
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type: boolean
|
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description: Flag to identify if it is a private note
|
||||
attachments:
|
||||
type: array
|
||||
description: The files to be uploaded.
|
||||
items:
|
||||
type: string
|
||||
format: binary
|
||||
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
allOf:
|
||||
- $ref: '#/components/schemas/generic_id'
|
||||
- $ref: '#/components/schemas/message'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'403':
|
||||
description: Access denied
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,22 @@
|
||||
tags:
|
||||
- Messages
|
||||
operationId: delete-a-message
|
||||
summary: Delete a message
|
||||
security:
|
||||
- userApiKey: []
|
||||
description: Delete a message and it's attachments from the conversation.
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
'401':
|
||||
description: Unauthorized
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: The message or conversation does not exist in the account
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,51 @@
|
||||
tags:
|
||||
- Messages
|
||||
operationId: list-all-messages
|
||||
summary: Get messages
|
||||
security:
|
||||
- userApiKey: []
|
||||
description: List all messages of a conversation
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
properties:
|
||||
meta:
|
||||
type: object
|
||||
properties:
|
||||
labels:
|
||||
type: array
|
||||
items:
|
||||
type: string
|
||||
additional_attributes:
|
||||
type: object
|
||||
contact:
|
||||
$ref: '#/components/schemas/contact'
|
||||
assignee:
|
||||
$ref: '#/components/schemas/agent'
|
||||
agent_last_seen_at:
|
||||
type: string
|
||||
format: date-time
|
||||
assignee_last_seen_at:
|
||||
type: string
|
||||
format: date-time
|
||||
payload:
|
||||
type: array
|
||||
description: Array of messages
|
||||
items:
|
||||
$ref: '#/components/schemas/message'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'401':
|
||||
description: Unauthorized
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,64 @@
|
||||
parameters:
|
||||
- $ref: '#/components/parameters/account_id'
|
||||
|
||||
get:
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: conversationListMeta
|
||||
description: Get open, unassigned and all Conversation counts
|
||||
summary: Get Conversation Counts
|
||||
security:
|
||||
- userApiKey: []
|
||||
parameters:
|
||||
- name: status
|
||||
in: query
|
||||
schema:
|
||||
type: string
|
||||
enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
|
||||
default: 'open'
|
||||
description: Filter by conversation status.
|
||||
- name: q
|
||||
in: query
|
||||
schema:
|
||||
type: string
|
||||
description: Filters conversations with messages containing the search term
|
||||
- name: inbox_id
|
||||
in: query
|
||||
schema:
|
||||
type: integer
|
||||
- name: team_id
|
||||
in: query
|
||||
schema:
|
||||
type: integer
|
||||
- name: labels
|
||||
in: query
|
||||
schema:
|
||||
type: array
|
||||
items:
|
||||
type: string
|
||||
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
properties:
|
||||
meta:
|
||||
type: object
|
||||
properties:
|
||||
mine_count:
|
||||
type: number
|
||||
unassigned_count:
|
||||
type: number
|
||||
assigned_count:
|
||||
type: number
|
||||
all_count:
|
||||
type: number
|
||||
'400':
|
||||
description: Bad Request Error
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,29 @@
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: get-conversation-reporting-events
|
||||
summary: Conversation Reporting Events
|
||||
security:
|
||||
- userApiKey: []
|
||||
description: Get reporting events for a specific conversation. This endpoint returns events such as first response time, resolution time, and other metrics for the conversation, sorted by creation time in ascending order.
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: array
|
||||
items:
|
||||
$ref: '#/components/schemas/reporting_event'
|
||||
description: Array of reporting events for the conversation
|
||||
'403':
|
||||
description: Access denied
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,26 @@
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: get-details-of-a-conversation
|
||||
summary: Conversation Details
|
||||
security:
|
||||
- userApiKey: []
|
||||
description: Get all details regarding a conversation with all messages in the conversation
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/conversation_show'
|
||||
'403':
|
||||
description: Access denied
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,37 @@
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: toggle-priority-of-a-conversation
|
||||
summary: Toggle Priority
|
||||
description: Toggles the priority of conversation
|
||||
security:
|
||||
- userApiKey: []
|
||||
- agentBotApiKey: []
|
||||
requestBody:
|
||||
required: true
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
required:
|
||||
- priority
|
||||
properties:
|
||||
priority:
|
||||
type: string
|
||||
enum: ['urgent', 'high', 'medium', 'low', 'none']
|
||||
description: 'The priority of the conversation'
|
||||
example: 'high'
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
'401':
|
||||
description: Unauthorized
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,67 @@
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: toggle-status-of-a-conversation
|
||||
summary: Toggle Status
|
||||
description: |-
|
||||
Toggle the status of a conversation. Pass `status` to explicitly set the
|
||||
conversation state. Use `snoozed` along with `snoozed_until` to snooze a
|
||||
conversation until a specific time. If `snoozed_until` is omitted, the
|
||||
conversation is snoozed until the next reply from the contact. Regardless
|
||||
of the value provided, snoozed conversations always reopen on the next
|
||||
reply from the contact.
|
||||
security:
|
||||
- userApiKey: []
|
||||
- agentBotApiKey: []
|
||||
requestBody:
|
||||
required: true
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
required:
|
||||
- status
|
||||
properties:
|
||||
status:
|
||||
type: string
|
||||
enum: ['open', 'resolved', 'pending', 'snoozed']
|
||||
description: The status of the conversation
|
||||
example: open
|
||||
snoozed_until:
|
||||
type: number
|
||||
description: When status is `snoozed`, schedule the reopen time as a Unix timestamp in seconds.
|
||||
If not provided, the conversation is snoozed until the next
|
||||
customer reply. The conversation always reopens when the
|
||||
customer replies.
|
||||
example: 1757506877
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
properties:
|
||||
meta:
|
||||
type: object
|
||||
payload:
|
||||
type: object
|
||||
properties:
|
||||
success:
|
||||
type: boolean
|
||||
current_status:
|
||||
type: string
|
||||
enum: ['open', 'resolved', 'pending', 'snoozed']
|
||||
conversation_id:
|
||||
type: number
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'401':
|
||||
description: Unauthorized
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,39 @@
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: update-conversation
|
||||
summary: Update Conversation
|
||||
description: Update Conversation Attributes
|
||||
security:
|
||||
- userApiKey: []
|
||||
- agentBotApiKey: []
|
||||
requestBody:
|
||||
required: true
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
type: object
|
||||
properties:
|
||||
priority:
|
||||
type: string
|
||||
enum: ['urgent', 'high', 'medium', 'low', 'none']
|
||||
description: 'The priority of the conversation'
|
||||
example: 'high'
|
||||
sla_policy_id:
|
||||
type: number
|
||||
description: 'The ID of the SLA policy (Available only in Enterprise edition)'
|
||||
example: 1
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
'401':
|
||||
description: Unauthorized
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: Conversation not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
@@ -0,0 +1,29 @@
|
||||
post:
|
||||
tags:
|
||||
- Conversations
|
||||
operationId: conversationUpdateLastSeen
|
||||
summary: Update Last Seen
|
||||
security:
|
||||
- userApiKey: []
|
||||
description: Updates the last seen of the conversation so that conversations will have the bubbles in the agents screen
|
||||
parameters:
|
||||
- name: id
|
||||
in: path
|
||||
type: number
|
||||
description: ID of the conversation
|
||||
required: true
|
||||
responses:
|
||||
'200':
|
||||
description: Success
|
||||
'403':
|
||||
description: Access denied
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
'404':
|
||||
description: Contact not found
|
||||
content:
|
||||
application/json:
|
||||
schema:
|
||||
$ref: '#/components/schemas/bad_request_error'
|
||||
Reference in New Issue
Block a user