Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/parameters/account_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: account_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the account

research/chatwoot/swagger/parameters/agent_bot_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: id
+schema:
+  type: integer
+required: true
+description: The ID of the agentbot to be updated

research/chatwoot/swagger/parameters/contact_sort.yml

@@ -0,0 +1,15 @@
+in: query
+name: sort
+schema:
+  type: string
+  enum:
+    - name
+    - email
+    - phone_number
+    - last_activity_at
+    - -name
+    - -email
+    - -phone_number
+    - -last_activity_at
+required: false
+description: The attribute by which list should be sorted

research/chatwoot/swagger/parameters/conversation_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: conversation_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the conversation

research/chatwoot/swagger/parameters/conversation_uuid.yml

@@ -0,0 +1,6 @@
+in: path
+name: conversation_uuid
+schema:
+  type: integer
+required: true
+description: The uuid of the conversation

research/chatwoot/swagger/parameters/custom_filter_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: custom_filter_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the custom filter

research/chatwoot/swagger/parameters/hook_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: hook_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the integration hook

research/chatwoot/swagger/parameters/inbox_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: inbox_id
+schema:
+  type: integer
+required: true
+description: The ID of the Inbox

research/chatwoot/swagger/parameters/index.yml

@@ -0,0 +1,56 @@
+account_id:
+  $ref: ./account_id.yml
+
+agent_bot_id:
+  $ref: ./agent_bot_id.yml
+
+team_id:
+  $ref: ./team_id.yml
+
+inbox_id:
+  $ref: ./inbox_id.yml
+
+hook_id:
+  $ref: ./hook_id.yml
+
+source_id:
+  $ref: ./source_id.yml
+
+contact_sort_param:
+  $ref: ./contact_sort.yml
+
+conversation_id:
+  $ref: ./conversation_id.yml
+
+conversation_uuid:
+  $ref: ./conversation_uuid.yml
+
+custom_filter_id:
+  $ref: ./custom_filter_id.yml
+
+webhook_id:
+  $ref: ./webhook_id.yml
+
+message_id:
+  $ref: ./message_id.yml
+
+page:
+  $ref: ./page.yml
+
+platform_user_id:
+  $ref: ./platform_user_id.yml
+
+report_type:
+  $ref: ./report_type.yml
+
+report_metric:
+  $ref: ./report_metric.yml
+
+public_inbox_identifier:
+  $ref: ./public/inbox_identifier.yml
+
+public_contact_identifier:
+  $ref: ./public/contact_identifier.yml
+
+portal_id:
+  $ref: ./portal_id.yml

research/chatwoot/swagger/parameters/message_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: message_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the message

research/chatwoot/swagger/parameters/page.yml

@@ -0,0 +1,7 @@
+in: query
+name: page
+schema:
+  type: integer
+  default: 1
+required: false
+description: The page parameter

research/chatwoot/swagger/parameters/platform_user_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the user on the platform

research/chatwoot/swagger/parameters/portal_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: id
+schema:
+  type: string
+required: true
+description: The slug identifier of the portal

research/chatwoot/swagger/parameters/public/contact_identifier.yml

@@ -0,0 +1,6 @@
+in: path
+name: contact_identifier
+schema:
+  type: string
+required: true
+description: The source id of contact obtained on contact create

research/chatwoot/swagger/parameters/public/inbox_identifier.yml

@@ -0,0 +1,6 @@
+in: path
+name: inbox_identifier
+schema:
+  type: string
+required: true
+description: The identifier obtained from API inbox channel

research/chatwoot/swagger/parameters/report_metric.yml

@@ -0,0 +1,13 @@
+in: query
+name: metric
+schema:
+  type: string
+  enum:
+    - conversations_count
+    - incoming_messages_count
+    - outgoing_messages_count
+    - avg_first_response_time
+    - avg_resolution_time
+    - resolutions_count
+required: true
+description: The type of metric

research/chatwoot/swagger/parameters/report_type.yml

@@ -0,0 +1,12 @@
+in: query
+name: type
+schema:
+  type: string
+  enum:
+    - account
+    - agent
+    - inbox
+    - label
+    - team
+required: true
+description: Type of report

research/chatwoot/swagger/parameters/source_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: source_id
+required: true
+schema:
+  type: string
+description: "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"

research/chatwoot/swagger/parameters/team_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: team_id
+schema:
+  type: integer
+required: true
+description: The ID of the team to be updated

research/chatwoot/swagger/parameters/webhook_id.yml

@@ -0,0 +1,6 @@
+in: path
+name: webhook_id
+schema:
+  type: integer
+required: true
+description: The numeric ID of the webhook