Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/definitions/resource/public/contact.yml

@@ -0,0 +1,17 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: Id of the contact
+  source_id:
+    type: string
+    description: The session identifier of the contact
+  name:
+    type: string
+    description: Name of the contact
+  email:
+    type: string
+    description: Email of the contact
+  pubsub_token:
+    type: string
+    description: The token to be used to connect to chatwoot websocket

research/chatwoot/swagger/definitions/resource/public/conversation.yml

@@ -0,0 +1,16 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: Id of the conversation
+  inbox_id:
+    type: string
+    description: The inbox id of the conversation
+  messages:
+    type: array
+    items:
+      $ref: '#/components/schemas/message'
+    description: Messages in the conversation
+  contact:
+    type: object
+    description: The contact information associated to the conversation

research/chatwoot/swagger/definitions/resource/public/inbox.yml

@@ -0,0 +1,50 @@
+type: object
+properties:
+  identifier:
+    type: string
+    description: Inbox identifier
+  name:
+    type: string
+    description: Name of the inbox
+  timezone:
+    type: string
+    description: The timezone defined on the inbox
+  working_hours:
+    type: array
+    description: The working hours defined on the inbox
+    items:
+      type: object
+      properties:
+        day_of_week:
+          type: integer
+          description: Day of the week as a number. Sunday -> 0, Saturday -> 6
+        open_all_day:
+          type: boolean
+          description: Whether or not the business is open the whole day
+        closed_all_day:
+          type: boolean
+          description: Whether or not the business is closed the whole day
+        open_hour:
+          type: integer
+          description: Opening hour. Can be null if closed all day
+        open_minutes:
+          type: integer
+          description: Opening minute. Can be null if closed all day
+        close_hour:
+          type: integer
+          description: Closing hour. Can be null if closed all day
+        close_minutes:
+          type: integer
+          description: Closing minute. Can be null if closed all day
+  working_hours_enabled:
+    type: boolean
+    description: Whether of not the working hours are enabled on the inbox
+  csat_survey_enabled:
+    type: boolean
+    description: Whether of not the Customer Satisfaction survey is enabled on the inbox
+  greeting_enabled:
+    type: boolean
+    description: Whether of not the Greeting Message is enabled on the inbox
+  identity_validation_enabled:
+    type: boolean
+    description: Whether of not the User Identity Validation is enforced on the inbox

research/chatwoot/swagger/definitions/resource/public/message.yml

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+type: object
+properties:
+  id:
+    type: string
+    description: Id of the message
+  content:
+    type: string
+    description: Text content of the message
+  message_type:
+    type: string
+    description: Denotes the message type
+  content_type:
+    type: string
+    description: Content type of the message
+  content_attributes:
+    type: string
+    description: Additional content attributes of the message
+  created_at:
+    type: string
+    description: Created at time stamp of the message
+  conversation_id:
+    type: string
+    description: Conversation Id of the message
+  attachments:
+    type: array
+    items:
+      type: object
+    description: Attachments if any
+  sender:
+    type: object
+    description: Details of the sender
+
+
+
+
+
+
+