Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/definitions/resource/inbox.yml

@@ -0,0 +1,125 @@
+type: object
+properties:
+  id:
+    type: number
+    description: ID of the inbox
+  name:
+    type: string
+    description: The name of the inbox
+  website_url:
+    type: string
+    description: Website URL
+  channel_type:
+    type: string
+    description: The type of the inbox
+  avatar_url:
+    type: string
+    description: The avatar image of the inbox
+  widget_color:
+    type: string
+    description: Widget Color used for customization of the widget
+  website_token:
+    type: string
+    description: Website Token
+  enable_auto_assignment:
+    type: boolean
+    description: The flag which shows whether Auto Assignment is enabled or not
+  web_widget_script:
+    type: string
+    description: Script used to load the website widget
+  welcome_title:
+    type: string
+    description: Welcome title to be displayed on the widget
+  welcome_tagline:
+    type: string
+    description: Welcome tagline to be displayed on the widget
+  greeting_enabled:
+    type: boolean
+    description: The flag which shows whether greeting is enabled
+  greeting_message:
+    type: string
+    description: A greeting message when the user starts the conversation
+  channel_id:
+    type: number
+    description: ID of the channel this inbox belongs to
+  working_hours_enabled:
+    type: boolean
+    description: The flag which shows whether working hours feature is enabled
+  enable_email_collect:
+    type: boolean
+    description: The flag to enable collecting email from contacts
+  csat_survey_enabled:
+    type: boolean
+    description: The flag to enable CSAT survey
+  auto_assignment_config:
+    type: object
+    description: Configuration settings for auto assignment
+  out_of_office_message:
+    type: string
+    description: Message to show when agents are out of office
+  working_hours:
+    type: array
+    description: Configuration for working hours of the inbox
+    items:
+      type: object
+      properties:
+        day_of_week:
+          type: number
+          description: Day of the week (0-6, where 0 is Sunday)
+        closed_all_day:
+          type: boolean
+          description: Whether the inbox is closed for the entire day
+        open_hour:
+          type: number
+          description: Hour when inbox opens (0-23)
+        open_minutes:
+          type: number
+          description: Minutes of the hour when inbox opens (0-59)
+        close_hour:
+          type: number
+          description: Hour when inbox closes (0-23)
+        close_minutes:
+          type: number
+          description: Minutes of the hour when inbox closes (0-59)
+        open_all_day:
+          type: boolean
+          description: Whether the inbox is open for the entire day
+  timezone:
+    type: string
+    description: Timezone configuration for the inbox
+  callback_webhook_url:
+    type: string
+    description: Webhook URL for callbacks
+  allow_messages_after_resolved:
+    type: boolean
+    description: Whether to allow messages after a conversation is resolved
+  lock_to_single_conversation:
+    type: boolean
+    description: Whether to lock a contact to a single conversation
+  sender_name_type:
+    type: string
+    description: Type of sender name to display (e.g., friendly)
+  business_name:
+    type: string
+    description: Business name associated with the inbox
+  hmac_mandatory:
+    type: boolean
+    description: Whether HMAC verification is mandatory
+  selected_feature_flags:
+    type: object
+    description: Selected feature flags for the inbox
+  reply_time:
+    type: string
+    description: Expected reply time
+  messaging_service_sid:
+    type: string
+    description: Messaging service SID for SMS providers
+  phone_number:
+    type: string
+    description: Phone number associated with the inbox
+  medium:
+    type: string
+    description: Medium of communication (e.g., sms, email)
+  provider:
+    type: string
+    description: Provider of the channel