Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/definitions/resource/contact_conversation_message.yml

@@ -0,0 +1,109 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: ID of the message
+  content:
+    type: string
+    description: Content of the message
+  account_id:
+    type: integer
+    description: ID of the account
+  inbox_id:
+    type: integer
+    description: ID of the inbox
+  conversation_id:
+    type: integer
+    description: ID of the conversation
+  message_type:
+    type: integer
+    description: Type of the message
+  created_at:
+    type: integer
+    description: Timestamp when message was created
+  updated_at:
+    type: string
+    description: Formatted datetime when message was updated
+  private:
+    type: boolean
+    description: Whether the message is private
+  status:
+    type: string
+    description: Status of the message
+  source_id:
+    type: string
+    description: Source ID of the message
+    nullable: true
+  content_type:
+    type: string
+    description: Type of the content
+  content_attributes:
+    type: object
+    description: Attributes of the content
+  sender_type:
+    type: string
+    description: Type of the sender
+    nullable: true
+  sender_id:
+    type: integer
+    description: ID of the sender
+    nullable: true
+  external_source_ids:
+    type: object
+    description: External source IDs
+  additional_attributes:
+    type: object
+    description: Additional attributes of the message
+  processed_message_content:
+    type: string
+    description: Processed message content
+    nullable: true
+  sentiment:
+    type: object
+    description: Sentiment analysis of the message
+  conversation:
+    type: object
+    description: Conversation details
+    properties:
+      assignee_id:
+        type: integer
+        description: ID of the assignee
+        nullable: true
+      unread_count:
+        type: integer
+        description: Count of unread messages
+      last_activity_at:
+        type: integer
+        description: Timestamp of last activity
+      contact_inbox:
+        type: object
+        description: Contact inbox details
+        properties:
+          source_id:
+            type: string
+            description: Source ID of the contact inbox
+  sender:
+    type: object
+    description: Details of the sender
+    properties:
+      id:
+        type: integer
+        description: ID of the sender
+      name:
+        type: string
+        description: Name of the sender
+      available_name:
+        type: string
+        description: Available name of the sender
+      avatar_url:
+        type: string
+        description: URL of the sender's avatar
+      type:
+        type: string
+        description: Type of the sender
+      availability_status:
+        type: string
+        description: Availability status of the sender
+      thumbnail:
+        type: string
+        description: Thumbnail URL of the sender