Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/definitions/request/public/contact/create_update_payload.yml

@@ -0,0 +1,30 @@
+type: object
+properties:
+  identifier:
+    type: string
+    description: External identifier of the contact
+    example: '1234567890'
+  identifier_hash:
+    type: string
+    description: Identifier hash prepared for HMAC authentication
+    example: 'e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9'
+  email:
+    type: string
+    description: Email of the contact
+    example: alice@acme.inc
+  name:
+    type: string
+    description: Name of the contact
+    example: Alice
+  phone_number:
+    type: string
+    description: Phone number of the contact
+    example: '+123456789'
+  avatar:
+    type: string
+    format: binary
+    description: Send the form data with the avatar image binary or use the avatar_url
+  custom_attributes:
+    type: object
+    description: Custom attributes of the customer
+    example: {}

research/chatwoot/swagger/definitions/request/public/conversation/create_payload.yml

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+type: object
+properties:
+  custom_attributes:
+    type: object
+    description: Custom attributes of the conversation
+    example: {}

research/chatwoot/swagger/definitions/request/public/message/create_payload.yml

@@ -0,0 +1,10 @@
+type: object
+properties:
+  content:
+    type: string
+    description: Content for the message
+    example: 'Hello, how can I help you?'
+  echo_id:
+    type: string
+    description: Temporary identifier which will be passed back via websockets
+    example: '1234567890'

research/chatwoot/swagger/definitions/request/public/message/update_payload.yml

@@ -0,0 +1,30 @@
+type: object
+properties:
+  submitted_values:
+    type: object
+    description: Replies to the Bot Message Types
+    properties:
+      name:
+        type: string
+        description: The name of the submiitted value
+        example: 'My Name'
+      title:
+        type: string
+        description: The title of the submitted value
+        example: 'My Title'
+      value:
+        type: string
+        description: The value of the submitted value
+        example: 'value'
+      csat_survey_response:
+        type: object
+        description: The CSAT survey response
+        properties:
+          feedback_message:
+            type: string
+            description: The feedback message of the CSAT survey response
+            example: 'Great service!'
+          rating:
+            type: integer
+            description: The rating of the CSAT survey response
+            example: 5