Restructure omni services and add Chatwoot research snapshot

research/chatwoot/swagger/definitions/request/portal/article_create_update_payload.yml

@@ -0,0 +1,51 @@
+type: object
+properties:
+  title:
+    type: string
+    description: The title of the article
+    example: 'Article Title'
+  slug:
+    type: string
+    description: The slug of the article
+    example: 'article-title'
+  position:
+    type: integer
+    description: article position in category
+    example: 1
+  content:
+    type: string
+    description: The text content.
+    example: 'This is the content of the article'
+  description:
+    type: string
+    description: The description of the article
+    example: 'This is the description of the article'
+  category_id:
+    type: integer
+    description: The category id of the article
+    example: 1
+  author_id:
+    type: integer
+    description: The author agent id of the article
+    example: 1
+  associated_article_id:
+    type: integer
+    description: To associate similar articles to each other, e.g to provide the link for the reference.
+    example: 2
+  status:
+    type: integer
+    description: The status of the article. 0 for draft, 1 for published, 2 for archived
+    example: 1
+  locale:
+    type: string
+    description: The locale of the article
+    example: 'en'
+  meta:
+    type: object
+    description: Use for search
+    example:
+      {
+        tags: ['article_name'],
+        title: 'article title',
+        description: 'article description',
+      }

research/chatwoot/swagger/definitions/request/portal/category_create_update_payload.yml

@@ -0,0 +1,34 @@
+type: object
+properties:
+  name:
+    type: string
+    description: The name of the category
+    example: 'Category Name'
+  description:
+    type: string
+    description: A description for the category
+    example: 'Category description'
+  position:
+    type: integer
+    description: Category position in the portal list to sort
+    example: 1
+  slug:
+    type: string
+    description: The category slug used in the URL
+    example: 'category-name'
+  locale:
+    type: string
+    description: The locale of the category
+    example: en
+  icon:
+    type: string
+    description: The icon of the category as a string (emoji)
+    example: '📚'
+  parent_category_id:
+    type: integer
+    description: To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.
+    example: 1
+  associated_category_id:
+    type: integer
+    description: To associate similar categories to each other, e.g same category of product documentation in different languages
+    example: 2

research/chatwoot/swagger/definitions/request/portal/portal_create_update_payload.yml

@@ -0,0 +1,38 @@
+type: object
+properties:
+  color:
+    type: string
+    description: Header color for help-center in hex format
+    example: '#FFFFFF'
+  custom_domain:
+    type: string
+    description: Custom domain to display help center.
+    example: chatwoot.help
+  header_text:
+    type: string
+    description: Help center header
+    example: Handbook
+  homepage_link:
+    type: string
+    description: link to main dashboard
+    example: https://www.chatwoot.com/
+  name:
+    type: string
+    description: Name for the portal
+    example: Handbook
+  page_title:
+    type: string
+    description: Page title for the portal
+    example: Handbook
+  slug:
+    type: string
+    description: Slug for the portal to display in link
+    example: handbook
+  archived:
+    type: boolean
+    description: Status to check if portal is live
+    example: false
+  config:
+    type: object
+    description: Configuration about supporting locales
+    example: { allowed_locales: ['en', 'es'], default_locale: 'en' }