Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/test_helper.rb

@@ -0,0 +1,11 @@
+ENV['RAILS_ENV'] ||= 'test'
+
+require File.expand_path('../config/environment', __dir__)
+require 'rails/test_help'
+
+class ActiveSupport::TestCase
+  # Setup all fixtures in test/fixtures/*.yml for all tests in alphabetical order.
+  fixtures :all
+
+  # Add more helper methods to be used by all tests here...
+end