Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/support/opensearch_check.rb

@@ -0,0 +1,40 @@
+# frozen_string_literal: true
+
+require 'net/http'
+require 'json'
+
+RSpec.configure do |config|
+  # Run OpenSearch connectivity check only for specs tagged with :opensearch
+  config.before(:context, :opensearch) do
+    opensearch_url = ENV.fetch('OPENSEARCH_URL', nil)
+
+    next if opensearch_url.blank?
+
+    puts "\n==== OpenSearch Connectivity Check ===="
+    puts "OPENSEARCH_URL: #{opensearch_url}"
+
+    begin
+      uri = URI.parse("#{opensearch_url}/_cluster/health")
+      response = Net::HTTP.get_response(uri)
+
+      raise "OpenSearch is not reachable at #{opensearch_url}. HTTP Status: #{response.code}" unless response.is_a?(Net::HTTPSuccess)
+
+      health = JSON.parse(response.body)
+      status = health['status']
+
+      puts "Cluster status: #{status}"
+      puts "Cluster name: #{health['cluster_name']}"
+      puts "Number of nodes: #{health['number_of_nodes']}"
+
+      raise "OpenSearch cluster is not healthy. Status: #{status}" unless %w[green yellow].include?(status)
+
+      puts '✓ OpenSearch is healthy and ready for tests'
+      puts "========================================\n\n"
+    rescue StandardError => e
+      puts "\n❌ ERROR: Failed to connect to OpenSearch"
+      puts "Message: #{e.message}"
+      puts "========================================\n\n"
+      raise "OpenSearch connectivity check failed: #{e.message}"
+    end
+  end
+end