Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/spec_helper.rb

@@ -0,0 +1,19 @@
+require 'webmock/rspec'
+
+WebMock.disable_net_connect!(allow_localhost: true)
+
+RSpec.configure do |config|
+  config.expect_with :rspec do |expectations|
+    expectations.include_chain_clauses_in_custom_matcher_descriptions = true
+  end
+
+  config.mock_with :rspec do |mocks|
+    mocks.verify_partial_doubles = true
+  end
+
+  config.shared_context_metadata_behavior = :apply_to_host_groups
+
+  def with_modified_env(options, &)
+    ClimateControl.modify(options, &)
+  end
+end