Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/services/message_templates/template/csat_survey_spec.rb

@@ -0,0 +1,41 @@
+require 'rails_helper'
+
+describe MessageTemplates::Template::CsatSurvey do
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:conversation) { create(:conversation, account: account, inbox: inbox) }
+  let(:service) { described_class.new(conversation: conversation) }
+
+  describe '#perform' do
+    context 'when no survey rules are configured' do
+      it 'creates a CSAT survey message' do
+        inbox.update(csat_config: {})
+
+        service.perform
+
+        expect(conversation.messages.template.count).to eq(1)
+        expect(conversation.messages.template.first.content_type).to eq('input_csat')
+      end
+    end
+
+    context 'when csat config is provided' do
+      let(:csat_config) do
+        {
+          'display_type' => 'star',
+          'message' => 'Please rate your experience'
+        }
+      end
+
+      before { inbox.update(csat_config: csat_config) }
+
+      it 'creates a CSAT message with configured attributes' do
+        service.perform
+
+        message = conversation.messages.template.last
+        expect(message.content_type).to eq('input_csat')
+        expect(message.content).to eq('Please rate your experience')
+        expect(message.content_attributes['display_type']).to eq('star')
+      end
+    end
+  end
+end

research/chatwoot/spec/services/message_templates/template/email_collect_spec.rb

@@ -0,0 +1,12 @@
+require 'rails_helper'
+
+describe MessageTemplates::Template::EmailCollect do
+  context 'when this hook is called' do
+    let(:conversation) { create(:conversation) }
+
+    it 'creates the email collect messages' do
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(2)
+    end
+  end
+end

research/chatwoot/spec/services/message_templates/template/greeting_spec.rb

@@ -0,0 +1,33 @@
+require 'rails_helper'
+
+describe MessageTemplates::Template::Greeting do
+  context 'when this hook is called' do
+    let(:conversation) { create(:conversation) }
+
+    it 'creates the email collect messages' do
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+    end
+
+    it 'creates the greeting messages with template variable' do
+      conversation.inbox.update!(greeting_message: 'Hey, {{contact.name}} welcome to our board.')
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+      expect(conversation.messages.last.content).to eq("Hey, #{conversation.contact.name} welcome to our board.")
+    end
+
+    it 'creates the greeting messages with more than one variable strings' do
+      conversation.inbox.update!(greeting_message: 'Hey, {{contact.name}} welcome to our board. - from {{account.name}}')
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+      expect(conversation.messages.last.content).to eq("Hey, #{conversation.contact.name} welcome to our board. - from #{conversation.account.name}")
+    end
+
+    it 'creates the greeting messages' do
+      conversation.inbox.update!(greeting_message: 'Hello welcome to our board.')
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+      expect(conversation.messages.last.content).to eq('Hello welcome to our board.')
+    end
+  end
+end

research/chatwoot/spec/services/message_templates/template/out_of_office_spec.rb

@@ -0,0 +1,30 @@
+require 'rails_helper'
+
+describe MessageTemplates::Template::OutOfOffice do
+  context 'when this hook is called' do
+    let(:conversation) { create(:conversation) }
+
+    it 'creates the out of office messages' do
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.template.count).to eq(1)
+      expect(conversation.messages.template.first.content).to eq(conversation.inbox.out_of_office_message)
+    end
+
+    it 'creates the out of office messages with template variable' do
+      conversation.inbox.update!(out_of_office_message: 'Hey, {{contact.name}} we are unavailable at the moment.')
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+      expect(conversation.messages.last.content).to eq("Hey, #{conversation.contact.name} we are unavailable at the moment.")
+    end
+
+    it 'creates the out of office messages with more than one variable strings' do
+      conversation.inbox.update!(out_of_office_message:
+        'Hey, {{contact.name}} we are unavailable at the moment. - from {{account.name}}')
+      described_class.new(conversation: conversation).perform
+      expect(conversation.messages.count).to eq(1)
+      expect(conversation.messages.last.content).to eq(
+        "Hey, #{conversation.contact.name} we are unavailable at the moment. - from #{conversation.account.name}"
+      )
+    end
+  end
+end