Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/presenters/html_parser_spec.rb

@@ -0,0 +1,15 @@
+require 'rails_helper'
+RSpec.describe HtmlParser do
+  include ActionMailbox::TestHelper
+
+  describe 'parsed mail decorator' do
+    let(:html_mail) { create_inbound_email_from_fixture('welcome_html.eml').mail }
+
+    it 'parse html content in the mail' do
+      decorated_html_mail = described_class.parse_reply(html_mail.text_part.decoded)
+      expect(decorated_html_mail[0..70]).to eq(
+        "I'm learning English as a first language for the past 13 years, but to "
+      )
+    end
+  end
+end