Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/models/message_spec.rb

@@ -0,0 +1,845 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+require Rails.root.join 'spec/models/concerns/liquidable_shared.rb'
+
+RSpec.describe Message do
+  before do
+    # rubocop:disable RSpec/AnyInstance
+    allow_any_instance_of(described_class).to receive(:reindex_for_search).and_return(true)
+    # rubocop:enable RSpec/AnyInstance
+  end
+
+  context 'with validations' do
+    it { is_expected.to validate_presence_of(:inbox_id) }
+    it { is_expected.to validate_presence_of(:conversation_id) }
+    it { is_expected.to validate_presence_of(:account_id) }
+  end
+
+  describe 'length validations' do
+    let!(:message) { create(:message) }
+
+    context 'when it validates name length' do
+      it 'valid when within limit' do
+        message.content = 'a' * 120_000
+        expect(message.valid?).to be true
+      end
+
+      it 'invalid when crossed the limit' do
+        message.content = 'a' * 150_001
+        message.processed_message_content = 'a' * 150_001
+        message.valid?
+
+        expect(message.errors[:processed_message_content]).to include('is too long (maximum is 150000 characters)')
+        expect(message.errors[:content]).to include('is too long (maximum is 150000 characters)')
+      end
+
+      it 'adds error in case of message flooding' do
+        with_modified_env 'CONVERSATION_MESSAGE_PER_MINUTE_LIMIT': '2' do
+          conversation = message.conversation
+          create(:message, conversation: conversation)
+          conv_new_message = build(:message, conversation: message.conversation)
+
+          expect(conv_new_message.valid?).to be false
+          expect(conv_new_message.errors[:base]).to eq(['Too many messages'])
+        end
+      end
+    end
+
+    context 'when it validates source_id length' do
+      it 'valid when source_id is within text limit (20000 chars)' do
+        long_source_id = 'a' * 10_000
+        message.source_id = long_source_id
+        expect(message.valid?).to be true
+      end
+
+      it 'valid when source_id is exactly 20000 characters' do
+        long_source_id = 'a' * 20_000
+        message.source_id = long_source_id
+        expect(message.valid?).to be true
+      end
+
+      it 'invalid when source_id exceeds text limit (20000 chars)' do
+        long_source_id = 'a' * 20_001
+        message.source_id = long_source_id
+        message.valid?
+
+        expect(message.errors[:source_id]).to include('is too long (maximum is 20000 characters)')
+      end
+
+      it 'handles long email Message-ID headers correctly' do
+        # Simulate a long Message-ID like some email systems generate
+        long_message_id = "msg-#{SecureRandom.hex(240)}@verylongdomainname.example.com"[0...500]
+        message.source_id = long_message_id
+        message.content_type = 'incoming_email'
+
+        expect(message.valid?).to be true
+        expect(message.source_id.length).to eq(500)
+      end
+
+      it 'allows nil source_id' do
+        message.source_id = nil
+        expect(message.valid?).to be true
+      end
+
+      it 'allows empty string source_id' do
+        message.source_id = ''
+        expect(message.valid?).to be true
+      end
+    end
+  end
+
+  describe 'concerns' do
+    it_behaves_like 'liqudable'
+  end
+
+  describe 'message_filter_helpers' do
+    context 'when webhook_sendable?' do
+      [
+        { type: :incoming, expected: true },
+        { type: :outgoing, expected: true },
+        { type: :template, expected: true },
+        { type: :activity, expected: false }
+      ].each do |scenario|
+        it "returns #{scenario[:expected]} for #{scenario[:type]} message" do
+          message = create(:message, message_type: scenario[:type])
+          expect(message.webhook_sendable?).to eq(scenario[:expected])
+        end
+      end
+    end
+  end
+
+  describe '#push_event_data' do
+    subject(:push_event_data) { message.push_event_data }
+
+    let(:message) { create(:message, echo_id: 'random-echo_id') }
+
+    let(:expected_data) do
+      {
+
+        account_id: message.account_id,
+        additional_attributes: message.additional_attributes,
+        content_attributes: message.content_attributes,
+        content_type: message.content_type,
+        content: message.content,
+        conversation_id: message.conversation.display_id,
+        created_at: message.created_at.to_i,
+        external_source_ids: message.external_source_ids,
+        id: message.id,
+        inbox_id: message.inbox_id,
+        message_type: message.message_type_before_type_cast,
+        private: message.private,
+        processed_message_content: message.processed_message_content,
+        sender_id: message.sender_id,
+        sender_type: message.sender_type,
+        source_id: message.source_id,
+        status: message.status,
+        updated_at: message.updated_at,
+        conversation: {
+          assignee_id: message.conversation.assignee_id,
+          contact_inbox: {
+            source_id: message.conversation.contact_inbox.source_id
+          },
+          last_activity_at: message.conversation.last_activity_at.to_i,
+          unread_count: message.conversation.unread_incoming_messages.count
+        },
+        sentiment: {},
+        sender: message.sender.push_event_data,
+        echo_id: 'random-echo_id'
+      }
+    end
+
+    it 'returns push event payload' do
+      expect(push_event_data).to eq(expected_data)
+    end
+  end
+
+  describe 'message create event' do
+    let!(:conversation) { create(:conversation) }
+
+    before do
+      conversation.reload
+    end
+
+    it 'updates the conversation first reply created at if it is the first outgoing message' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      outgoing_message = create(:message, message_type: :outgoing, conversation: conversation)
+
+      expect(conversation.first_reply_created_at).to eq outgoing_message.created_at
+      expect(conversation.waiting_since).to be_nil
+    end
+
+    it 'does not update the conversation first reply created at if the message is incoming' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :incoming, conversation: conversation)
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+    end
+
+    it 'does not update the conversation first reply created at if the message is template' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :template, conversation: conversation)
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+    end
+
+    it 'does not update the conversation first reply created at if the message is activity' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :activity, conversation: conversation)
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+    end
+
+    it 'does not update the conversation first reply created at if the message is a private message' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :outgoing, conversation: conversation, private: true)
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      next_message = create(:message, message_type: :outgoing, conversation: conversation)
+      expect(conversation.first_reply_created_at).to eq next_message.created_at
+      expect(conversation.waiting_since).to be_nil
+    end
+
+    it 'does not update first reply if the message is sent as campaign' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :outgoing, conversation: conversation, additional_attributes: { campaign_id: 1 })
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+    end
+
+    it 'does not update first reply if the message is sent by automation' do
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+
+      create(:message, message_type: :outgoing, conversation: conversation, content_attributes: { automation_rule_id: 1 })
+
+      expect(conversation.first_reply_created_at).to be_nil
+      expect(conversation.waiting_since).to eq conversation.created_at
+    end
+  end
+
+  describe '#reopen_conversation' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { build(:message, message_type: :incoming, conversation: conversation) }
+
+    it 'reopens resolved conversation when the message is from a contact' do
+      conversation.resolved!
+      message.save!
+      expect(message.conversation.open?).to be true
+    end
+
+    it 'reopens snoozed conversation when the message is from a contact' do
+      conversation.snoozed!
+      message.save!
+      expect(message.conversation.open?).to be true
+    end
+
+    it 'will not reopen if the conversation is muted' do
+      conversation.resolved!
+      conversation.mute!
+      message.save!
+      expect(message.conversation.open?).to be false
+    end
+
+    it 'will mark the conversation as pending if the agent bot is active' do
+      agent_bot = create(:agent_bot)
+      inbox = conversation.inbox
+      inbox.agent_bot = agent_bot
+      inbox.save!
+      conversation.resolved!
+      message.save!
+      expect(conversation.open?).to be false
+      expect(conversation.pending?).to be true
+    end
+  end
+
+  describe '#waiting since' do
+    let(:conversation) { create(:conversation) }
+    let(:agent) { create(:user, account: conversation.account) }
+    let(:message) { build(:message, conversation: conversation) }
+
+    it 'resets the waiting_since if an agent sent a reply' do
+      message.message_type = :outgoing
+      message.sender = agent
+      message.save!
+
+      expect(conversation.waiting_since).to be_nil
+    end
+
+    it 'sets the waiting_since if there is an incoming message' do
+      conversation.update(waiting_since: nil)
+      message.message_type = :incoming
+      message.save!
+
+      expect(conversation.waiting_since).not_to be_nil
+    end
+
+    it 'does not overwrite the previous value if there are newer messages' do
+      old_waiting_since = conversation.waiting_since
+      message.message_type = :incoming
+      message.save!
+      conversation.reload
+
+      expect(conversation.waiting_since).to eq old_waiting_since
+    end
+
+    context 'when bot has responded to the conversation' do
+      let(:agent_bot) { create(:agent_bot, account: conversation.account) }
+
+      before do
+        # Create initial customer message
+        create(:message, conversation: conversation, message_type: :incoming,
+                         created_at: 2.hours.ago)
+        conversation.update(waiting_since: 2.hours.ago)
+
+        # Bot responds
+        create(:message, conversation: conversation, message_type: :outgoing,
+                         sender: agent_bot, created_at: 1.hour.ago)
+      end
+
+      it 'resets waiting_since when customer sends a new message after bot response' do
+        new_message = build(:message, conversation: conversation, message_type: :incoming)
+        new_message.save!
+
+        conversation.reload
+        expect(conversation.waiting_since).to be_within(1.second).of(new_message.created_at)
+      end
+
+      it 'does not reset waiting_since if last response was from human agent' do
+        # Human agent responds (clears waiting_since)
+        create(:message, conversation: conversation, message_type: :outgoing,
+                         sender: agent)
+        conversation.reload
+        expect(conversation.waiting_since).to be_nil
+
+        # Customer sends new message
+        new_message = build(:message, conversation: conversation, message_type: :incoming)
+        new_message.save!
+
+        conversation.reload
+        expect(conversation.waiting_since).to be_within(1.second).of(new_message.created_at)
+      end
+
+      it 'clears waiting_since when bot responds' do
+        # After the bot response in before block, waiting_since should already be cleared
+        conversation.reload
+        expect(conversation.waiting_since).to be_nil
+
+        # Customer sends another message
+        create(:message, conversation: conversation, message_type: :incoming,
+                         created_at: 30.minutes.ago)
+        conversation.reload
+        expect(conversation.waiting_since).to be_within(1.second).of(30.minutes.ago)
+
+        # Another bot response should clear it again
+        create(:message, conversation: conversation, message_type: :outgoing,
+                         sender: agent_bot, created_at: 15.minutes.ago)
+
+        conversation.reload
+        expect(conversation.waiting_since).to be_nil
+      end
+    end
+  end
+
+  context 'with webhook_data' do
+    it 'contains the message attachment when attachment is present' do
+      message = create(:message)
+      attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
+      attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
+      attachment.save!
+      expect(message.webhook_data.key?(:attachments)).to be true
+    end
+
+    it 'does not contain the message attachment when attachment is not present' do
+      message = create(:message)
+      expect(message.webhook_data.key?(:attachments)).to be false
+    end
+
+    it 'uses outgoing_content for webhook content' do
+      message = create(:message, content: 'Test content')
+      expect(message).to receive(:outgoing_content).and_return('Outgoing test content')
+
+      webhook_data = message.webhook_data
+      expect(webhook_data[:content]).to eq('Outgoing test content')
+    end
+
+    it 'includes CSAT survey link in webhook content for input_csat messages' do
+      inbox = create(:inbox, channel: create(:channel_api))
+      conversation = create(:conversation, inbox: inbox)
+      message = create(:message, conversation: conversation, content_type: 'input_csat', content: 'Rate your experience')
+
+      expect(message.outgoing_content).to include('survey/responses/')
+      expect(message.webhook_data[:content]).to include('survey/responses/')
+    end
+  end
+
+  context 'when message is created' do
+    let(:message) { build(:message, account: create(:account)) }
+
+    it 'updates conversation last_activity_at when created' do
+      message.save!
+      expect(message.created_at).to eq message.conversation.last_activity_at
+    end
+
+    it 'updates contact last_activity_at when created' do
+      expect { message.save! }.to(change { message.sender.last_activity_at })
+    end
+
+    it 'triggers ::MessageTemplates::HookExecutionService' do
+      hook_execution_service = double
+      allow(MessageTemplates::HookExecutionService).to receive(:new).and_return(hook_execution_service)
+      allow(hook_execution_service).to receive(:perform).and_return(true)
+
+      message.save!
+
+      expect(MessageTemplates::HookExecutionService).to have_received(:new).with(message: message)
+      expect(hook_execution_service).to have_received(:perform)
+    end
+
+    context 'with conversation continuity' do
+      let(:inbox_with_continuity) do
+        create(:inbox, account: message.account,
+                       channel: build(:channel_widget, account: message.account, continuity_via_email: true))
+      end
+
+      it 'schedules email notification for outgoing messages in website channel' do
+        message.inbox = inbox_with_continuity
+        message.conversation.update!(inbox: inbox_with_continuity)
+        message.conversation.contact.update!(email: 'test@example.com')
+        message.message_type = 'outgoing'
+
+        ActiveJob::Base.queue_adapter = :test
+        allow(Redis::Alfred).to receive(:set).and_return(true)
+        perform_enqueued_jobs(only: SendReplyJob) do
+          expect { message.save! }.to have_enqueued_job(ConversationReplyEmailJob).with(message.conversation.id, kind_of(Integer)).on_queue('mailers')
+        end
+      end
+
+      it 'does not schedule email for website channel if continuity is disabled' do
+        inbox_without_continuity = create(:inbox, account: message.account,
+                                                  channel: build(:channel_widget, account: message.account, continuity_via_email: false))
+        message.inbox = inbox_without_continuity
+        message.conversation.update!(inbox: inbox_without_continuity)
+        message.conversation.contact.update!(email: 'test@example.com')
+        message.message_type = 'outgoing'
+
+        ActiveJob::Base.queue_adapter = :test
+        expect { message.save! }.not_to have_enqueued_job(ConversationReplyEmailJob)
+      end
+
+      it 'does not schedule email for private notes' do
+        message.inbox = inbox_with_continuity
+        message.conversation.update!(inbox: inbox_with_continuity)
+        message.conversation.contact.update!(email: 'test@example.com')
+        message.private = true
+        message.message_type = 'outgoing'
+
+        ActiveJob::Base.queue_adapter = :test
+        expect { message.save! }.not_to have_enqueued_job(ConversationReplyEmailJob)
+      end
+
+      it 'calls SendReplyJob for all channels' do
+        allow(SendReplyJob).to receive(:perform_later).and_return(true)
+        message.message_type = 'outgoing'
+        message.save!
+        expect(SendReplyJob).to have_received(:perform_later).with(message.id)
+      end
+    end
+  end
+
+  context 'when content_type is blank' do
+    let(:message) { build(:message, content_type: nil, account: create(:account)) }
+
+    it 'sets content_type as text' do
+      message.save!
+      expect(message.content_type).to eq 'text'
+    end
+  end
+
+  context 'when processed_message_content is blank' do
+    let(:message) { build(:message, content_type: :text, account: create(:account), content: 'Processed message content') }
+
+    it 'sets content_type as text' do
+      message.save!
+      expect(message.processed_message_content).to eq message.content
+    end
+  end
+
+  context 'when attachments size maximum' do
+    let(:message) { build(:message, content_type: nil, account: create(:account)) }
+
+    it 'add errors to message for attachment size is more than allowed limit' do
+      16.times.each do
+        attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
+        attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
+      end
+
+      expect(message.errors.messages).to eq({ attachments: ['exceeded maximum allowed'] })
+    end
+  end
+
+  context 'when email notifiable message' do
+    let(:message) { build(:message, content_type: nil, account: create(:account)) }
+
+    it 'return false if private message' do
+      message.private = true
+      message.message_type = 'outgoing'
+      expect(message.email_notifiable_message?).to be false
+    end
+
+    it 'return false if incoming message' do
+      message.private = false
+      message.message_type = 'incoming'
+      expect(message.email_notifiable_message?).to be false
+    end
+
+    it 'return false if activity message' do
+      message.private = false
+      message.message_type = 'activity'
+      expect(message.email_notifiable_message?).to be false
+    end
+
+    it 'return false if message type is template and content type is not input_csat or text' do
+      message.private = false
+      message.message_type = 'template'
+      message.content_type = 'incoming_email'
+      expect(message.email_notifiable_message?).to be false
+    end
+
+    it 'return true if not private and not incoming and message content type is input_csat or text' do
+      message.private = false
+      message.message_type = 'template'
+      message.content_type = 'text'
+      expect(message.email_notifiable_message?).to be true
+    end
+  end
+
+  context 'when facebook channel with unavailable story link' do
+    let(:instagram_message) { create(:message, :instagram_story_mention) }
+
+    before do
+      # stubbing the request to facebook api during the message creation
+      stub_request(:get, %r{https://graph.facebook.com/.*}).to_return(status: 200, body: {
+        story: { mention: { link: 'http://graph.facebook.com/test-story-mention', id: '17920786367196703' } },
+        from: { username: 'Sender-id-1', id: 'Sender-id-1' },
+        id: 'instagram-message-id-1234'
+      }.to_json, headers: {})
+    end
+
+    it 'keeps the attachment for deleted stories' do
+      expect(instagram_message.attachments.count).to eq 1
+      stub_request(:get, %r{https://graph.facebook.com/.*}).to_return(status: 404)
+      instagram_message.push_event_data
+      expect(instagram_message.reload.attachments.count).to eq 1
+    end
+
+    it 'keeps the attachment for expired stories' do
+      expect(instagram_message.attachments.count).to eq 1
+      # for expired stories, the link will be empty
+      stub_request(:get, %r{https://graph.facebook.com/.*}).to_return(status: 200, body: {
+        story: { mention: { link: '', id: '17920786367196703' } }
+      }.to_json, headers: {})
+      instagram_message.push_event_data
+      expect(instagram_message.reload.attachments.count).to eq 1
+    end
+  end
+
+  describe '#ensure_in_reply_to' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { create(:message, conversation: conversation, source_id: 12_345) }
+
+    context 'when in_reply_to is present' do
+      let(:content_attributes) { { in_reply_to: message.id } }
+      let(:new_message) { build(:message, conversation: conversation, content_attributes: content_attributes) }
+
+      it 'sets in_reply_to_external_id based on the source_id of the referenced message' do
+        new_message.send(:ensure_in_reply_to)
+        expect(new_message.content_attributes[:in_reply_to_external_id]).to eq(message.source_id)
+      end
+    end
+
+    context 'when in_reply_to is not present' do
+      let(:content_attributes) { { in_reply_to_external_id: message.source_id } }
+      let(:new_message) { build(:message, conversation: conversation, content_attributes: content_attributes) }
+
+      it 'sets in_reply_to based on the source_id of the referenced message' do
+        new_message.send(:ensure_in_reply_to)
+        expect(new_message.content_attributes[:in_reply_to]).to eq(message.id)
+      end
+    end
+
+    context 'when the referenced message is not found' do
+      let(:content_attributes) { { in_reply_to: message.id + 1 } }
+      let(:new_message) { build(:message, conversation: conversation, content_attributes: content_attributes) }
+
+      it 'does not set in_reply_to_external_id' do
+        new_message.send(:ensure_in_reply_to)
+        expect(new_message.content_attributes[:in_reply_to_external_id]).to be_nil
+      end
+    end
+
+    context 'when the source message is not found' do
+      let(:content_attributes) { { in_reply_to_external_id: 'source-id-that-does-not-exist' } }
+      let(:new_message) { build(:message, conversation: conversation, content_attributes: content_attributes) }
+
+      it 'does not set in_reply_to' do
+        new_message.send(:ensure_in_reply_to)
+        expect(new_message.content_attributes[:in_reply_to]).to be_nil
+      end
+    end
+  end
+
+  describe '#content' do
+    let(:conversation) { create(:conversation) }
+
+    context 'when message is not input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+      it 'returns original content' do
+        expect(message.content).to eq('Regular message')
+      end
+    end
+
+    context 'when message is input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Rate your experience') }
+
+      context 'when inbox is web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(true)
+        end
+
+        it 'returns original content without survey URL' do
+          expect(message.content).to eq('Rate your experience')
+        end
+      end
+
+      context 'when inbox is not web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(false)
+        end
+
+        it 'returns only the stored content (clean for dashboard)' do
+          expect(message.content).to eq('Rate your experience')
+        end
+
+        it 'returns only the base content without URL when survey_url stored separately' do
+          message.content_attributes = { 'survey_url' => 'https://app.chatwoot.com/survey/responses/12345' }
+          expect(message.content).to eq('Rate your experience')
+        end
+      end
+    end
+  end
+
+  describe '#outgoing_content' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+    it 'delegates to MessageContentPresenter' do
+      presenter = instance_double(MessageContentPresenter)
+      allow(MessageContentPresenter).to receive(:new).with(message).and_return(presenter)
+      allow(presenter).to receive(:outgoing_content).and_return('Presented content')
+
+      expect(message.outgoing_content).to eq('Presented content')
+      expect(MessageContentPresenter).to have_received(:new).with(message)
+      expect(presenter).to have_received(:outgoing_content)
+    end
+  end
+
+  describe '#auto_reply_email?' do
+    context 'when message is not an incoming email and inbox is not email' do
+      let(:conversation) { create(:conversation) }
+      let(:message) { create(:message, conversation: conversation, message_type: :outgoing) }
+
+      it 'returns false' do
+        expect(message.auto_reply_email?).to be false
+      end
+    end
+
+    context 'when message is an incoming email' do
+      let(:email_channel) { create(:channel_email) }
+      let(:email_inbox) { create(:inbox, channel: email_channel) }
+      let(:conversation) { create(:conversation, inbox: email_inbox) }
+
+      it 'returns false when auto_reply is not set to true' do
+        message = create(
+          :message,
+          conversation: conversation,
+          message_type: :incoming,
+          content_type: 'incoming_email',
+          content_attributes: {}
+        )
+        expect(message.auto_reply_email?).to be false
+      end
+
+      it 'returns true when auto_reply is set to true' do
+        message = create(
+          :message,
+          conversation: conversation,
+          message_type: :incoming,
+          content_type: 'incoming_email',
+          content_attributes: { email: { auto_reply: true } }
+        )
+        expect(message.auto_reply_email?).to be true
+      end
+    end
+
+    context 'when inbox is email' do
+      let(:email_channel) { create(:channel_email) }
+      let(:email_inbox) { create(:inbox, channel: email_channel) }
+      let(:conversation) { create(:conversation, inbox: email_inbox) }
+
+      it 'returns false when auto_reply is not set to true' do
+        message = create(
+          :message,
+          conversation: conversation,
+          message_type: :outgoing,
+          content_attributes: {}
+        )
+        expect(message.auto_reply_email?).to be false
+      end
+
+      it 'returns true when auto_reply is set to true' do
+        message = create(
+          :message,
+          conversation: conversation,
+          message_type: :outgoing,
+          content_attributes: { email: { auto_reply: true } }
+        )
+        expect(message.auto_reply_email?).to be true
+      end
+    end
+  end
+
+  describe '#should_index?' do
+    let(:account) { create(:account) }
+    let(:conversation) { create(:conversation, account: account) }
+    let(:message) { create(:message, conversation: conversation, account: account) }
+
+    before do
+      allow(ChatwootApp).to receive(:advanced_search_allowed?).and_return(true)
+      account.enable_features('advanced_search_indexing')
+    end
+
+    context 'when advanced search is not allowed globally' do
+      before do
+        allow(ChatwootApp).to receive(:advanced_search_allowed?).and_return(false)
+      end
+
+      it 'returns false' do
+        expect(message.should_index?).to be false
+      end
+    end
+
+    context 'when advanced search feature is not enabled for account on chatwoot cloud' do
+      before do
+        allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
+        account.disable_features('advanced_search_indexing')
+      end
+
+      it 'returns false' do
+        expect(message.should_index?).to be false
+      end
+    end
+
+    context 'when advanced search feature is not enabled for account on self-hosted' do
+      before do
+        allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(false)
+        account.disable_features('advanced_search_indexing')
+      end
+
+      it 'returns true' do
+        expect(message.should_index?).to be true
+      end
+    end
+
+    context 'when message type is not incoming or outgoing' do
+      before do
+        message.message_type = 'activity'
+      end
+
+      it 'returns false' do
+        expect(message.should_index?).to be false
+      end
+    end
+
+    context 'when all conditions are met' do
+      it 'returns true for incoming message' do
+        message.message_type = 'incoming'
+        expect(message.should_index?).to be true
+      end
+
+      it 'returns true for outgoing message' do
+        message.message_type = 'outgoing'
+        expect(message.should_index?).to be true
+      end
+    end
+  end
+
+  describe '#reindex_for_search callback' do
+    let(:account) { create(:account) }
+    let(:conversation) { create(:conversation, account: account) }
+
+    before do
+      allow(ChatwootApp).to receive(:advanced_search_allowed?).and_return(true)
+      account.enable_features('advanced_search_indexing')
+    end
+
+    context 'when message should be indexed' do
+      it 'calls reindex_for_search for incoming message on create' do
+        message = build(:message, conversation: conversation, account: account, message_type: :incoming)
+        expect(message).to receive(:reindex_for_search)
+        message.save!
+      end
+
+      it 'calls reindex_for_search for outgoing message on update' do
+        # rubocop:disable RSpec/AnyInstance
+        allow_any_instance_of(described_class).to receive(:reindex_for_search).and_return(true)
+        # rubocop:enable RSpec/AnyInstance
+        message = create(:message, conversation: conversation, account: account, message_type: :outgoing)
+        expect(message).to receive(:reindex_for_search).and_return(true)
+        message.update!(content: 'Updated content')
+      end
+    end
+
+    context 'when message should not be indexed' do
+      it 'does not call reindex_for_search for activity message' do
+        message = build(:message, conversation: conversation, account: account, message_type: :activity)
+        expect(message).not_to receive(:reindex_for_search)
+        message.save!
+      end
+
+      it 'does not call reindex_for_search for unpaid account on cloud' do
+        allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
+        account.disable_features('advanced_search_indexing')
+        message = build(:message, conversation: conversation, account: account, message_type: :incoming)
+        expect(message).not_to receive(:reindex_for_search)
+        message.save!
+      end
+
+      it 'does not call reindex_for_search when advanced search is not allowed' do
+        allow(ChatwootApp).to receive(:advanced_search_allowed?).and_return(false)
+        message = build(:message, conversation: conversation, account: account, message_type: :incoming)
+        expect(message).not_to receive(:reindex_for_search)
+        message.save!
+      end
+    end
+  end
+end