Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/models/installation_config_spec.rb

@@ -0,0 +1,7 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+RSpec.describe InstallationConfig do
+  it { is_expected.to validate_presence_of(:name) }
+end