Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/models/csat_survey_response_spec.rb

@@ -0,0 +1,28 @@
+require 'rails_helper'
+
+RSpec.describe CsatSurveyResponse do
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:rating) }
+    it { is_expected.to validate_presence_of(:account_id) }
+    it { is_expected.to validate_presence_of(:conversation_id) }
+    it { is_expected.to validate_presence_of(:contact_id) }
+
+    it 'validates that the rating can only be in range 1-5' do
+      csat_survey_response = build(:csat_survey_response, rating: 6)
+      expect(csat_survey_response.valid?).to be false
+    end
+  end
+
+  describe 'associations' do
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to belong_to(:conversation) }
+    it { is_expected.to belong_to(:contact) }
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid csat_survey_response object' do
+      csat_survey_response = create(:csat_survey_response)
+      expect(csat_survey_response.valid?).to be true
+    end
+  end
+end