Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/models/concerns/auto_assignment_handler_shared.rb

@@ -0,0 +1,63 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+shared_examples_for 'auto_assignment_handler' do
+  describe '#auto assignment' do
+    let(:account) { create(:account) }
+    let(:agent) { create(:user, email: 'agent1@example.com', account: account, auto_offline: false) }
+    let(:inbox) { create(:inbox, account: account) }
+    let(:conversation) do
+      create(
+        :conversation,
+        account: account,
+        contact: create(:contact, account: account),
+        inbox: inbox,
+        assignee: nil
+      )
+    end
+
+    before do
+      create(:inbox_member, inbox: inbox, user: agent)
+      allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent.id)
+    end
+
+    it 'runs round robin on after_save callbacks' do
+      expect(conversation.reload.assignee).to eq(agent)
+    end
+
+    it 'will not auto assign agent if enable_auto_assignment is false' do
+      inbox.update(enable_auto_assignment: false)
+
+      expect(conversation.reload.assignee).to be_nil
+    end
+
+    it 'will not auto assign agent if its a bot conversation' do
+      conversation = create(
+        :conversation,
+        account: account,
+        contact: create(:contact, account: account),
+        inbox: inbox,
+        status: 'pending',
+        assignee: nil
+      )
+
+      expect(conversation.reload.assignee).to be_nil
+    end
+
+    it 'gets triggered on update only when status changes to open' do
+      conversation.status = 'resolved'
+      conversation.save!
+      expect(conversation.reload.assignee).to eq(agent)
+      inbox.inbox_members.where(user_id: agent.id).first.destroy!
+
+      # round robin changes assignee in this case since agent doesn't have access to inbox
+      agent2 = create(:user, email: 'agent2@example.com', account: account, auto_offline: false)
+      create(:inbox_member, inbox: inbox, user: agent2)
+      allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent2.id)
+      conversation.status = 'open'
+      conversation.save!
+      expect(conversation.reload.assignee).to eq(agent2)
+    end
+  end
+end