Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/lib/online_status_tracker_spec.rb

@@ -0,0 +1,57 @@
+require 'rails_helper'
+
+describe OnlineStatusTracker do
+  let!(:account) { create(:account) }
+  let!(:user1) { create(:user, account: account) }
+  let!(:user2) { create(:user, account: account) }
+  let!(:user3) { create(:user, account: account) }
+
+  context 'when get_available_users' do
+    before do
+      described_class.update_presence(account.id, 'User', user1.id)
+      described_class.update_presence(account.id, 'User', user2.id)
+    end
+
+    it 'returns only the online user ids with presence' do
+      expect(described_class.get_available_users(account.id).keys).to contain_exactly(user1.id.to_s, user2.id.to_s)
+      expect(described_class.get_available_users(account.id).values).not_to include(user3.id)
+    end
+
+    it 'returns agents who have auto offline configured false' do
+      user2.account_users.first.update(auto_offline: false)
+      expect(described_class.get_available_users(account.id).keys).to contain_exactly(user1.id.to_s, user2.id.to_s)
+    end
+
+    it 'returns the availability from the db if it is not present in redis and set it in redis' do
+      user2.account_users.find_by(account_id: account.id).update!(availability: 'offline')
+      # clear the redis cache to ensure values are fetched from db
+      Redis::Alfred.delete(format(Redis::Alfred::ONLINE_STATUS, account_id: account.id))
+      expect(described_class.get_available_users(account.id)[user1.id.to_s]).to eq('online')
+      expect(described_class.get_available_users(account.id)[user2.id.to_s]).to eq('offline')
+      # ensure online status is also set
+      expect(Redis::Alfred.hmget(format(Redis::Alfred::ONLINE_STATUS, account_id: account.id),
+                                 [user1.id.to_s, user2.id.to_s])).to eq(%w[online offline])
+    end
+  end
+
+  context 'when get_available_contacts' do
+    let(:online_contact) { create(:contact, account: account) }
+    let(:offline_contact) { create(:contact, account: account) }
+
+    before do
+      described_class.update_presence(account.id, 'Contact', online_contact.id)
+      # creating a stale record for offline contact presence
+      Redis::Alfred.zadd(format(Redis::Alfred::ONLINE_PRESENCE_CONTACTS, account_id: account.id),
+                         (Time.zone.now - (OnlineStatusTracker::PRESENCE_DURATION + 20)).to_i, offline_contact.id)
+    end
+
+    it 'returns only the online contact ids with presence' do
+      expect(described_class.get_available_contacts(account.id).keys).to contain_exactly(online_contact.id.to_s)
+    end
+
+    it 'flushes the stale records from sorted set after the duration' do
+      described_class.get_available_contacts(account.id)
+      expect(Redis::Alfred.zscore(format(Redis::Alfred::ONLINE_PRESENCE_CONTACTS, account_id: account.id), offline_contact.id)).to be_nil
+    end
+  end
+end