Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/lib/chatwoot_exception_tracker_spec.rb

@@ -0,0 +1,26 @@
+require 'rails_helper'
+# explicitly requiring since we are loading apms conditionally in application.rb
+require 'sentry-ruby'
+
+describe ChatwootExceptionTracker do
+  it 'use rails logger if no tracker is configured' do
+    expect(Rails.logger).to receive(:error).with('random')
+    described_class.new('random').capture_exception
+  end
+
+  context 'with sentry DSN' do
+    before do
+      # since sentry is not initated in test, we need to do it manually
+      Sentry.init do |config|
+        config.dsn = 'test'
+      end
+    end
+
+    it 'will call sentry capture exception' do
+      with_modified_env SENTRY_DSN: 'random dsn' do
+        expect(Sentry).to receive(:capture_exception).with('random')
+        described_class.new('random').capture_exception
+      end
+    end
+  end
+end