Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/jobs/conversations/resolution_job_spec.rb

@@ -0,0 +1,83 @@
+require 'rails_helper'
+
+RSpec.describe Conversations::ResolutionJob do
+  subject(:job) { described_class.perform_later(account: account) }
+
+  let!(:account) { create(:account) }
+  let(:label) { create(:label, title: 'auto-resolved', account: account) }
+  let!(:conversation) { create(:conversation, account: account) }
+
+  it 'enqueues the job' do
+    expect { job }.to have_enqueued_job(described_class)
+      .with(account: account)
+      .on_queue('low')
+  end
+
+  it 'does nothing when there is no auto resolve duration' do
+    described_class.perform_now(account: account)
+    expect(conversation.reload.status).to eq('open')
+  end
+
+  context 'when auto_resolve_ignore_waiting is true' do
+    it 'resolves non-waiting conversations if time of inactivity is more than auto resolve duration' do
+      account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: true) # 10 days in minutes
+      conversation.update(last_activity_at: 13.days.ago, waiting_since: nil)
+      described_class.perform_now(account: account)
+      expect(conversation.reload.status).to eq('resolved')
+    end
+
+    it 'does not resolve waiting conversations even if time of inactivity is more than auto resolve duration' do
+      account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: true) # 10 days in minutes
+      conversation.update(last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
+      described_class.perform_now(account: account)
+      expect(conversation.reload.status).to eq('open')
+    end
+  end
+
+  context 'when auto_resolve_ignore_waiting is false' do
+    it 'resolves all conversations if time of inactivity is more than auto resolve duration' do
+      account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
+      # Create one waiting conversation and one non-waiting conversation
+      waiting_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
+      non_waiting_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: nil)
+
+      described_class.perform_now(account: account)
+
+      expect(waiting_conversation.reload.status).to eq('resolved')
+      expect(non_waiting_conversation.reload.status).to eq('resolved')
+    end
+  end
+
+  # When a contact is deleted, there's a brief window (~50-150ms) where contact_id becomes nil
+  # but conversations still exist. If ResolutionJob runs during this window, muted? can crash
+  # trying to call blocked? on nil. Fixes # (issue).
+  it 'skips orphan conversations without a contact' do
+    account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
+    orphan_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: nil)
+    orphan_conversation.update_columns(contact_id: nil, contact_inbox_id: nil) # rubocop:disable Rails/SkipsModelValidations
+    resolvable_conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: nil)
+
+    described_class.perform_now(account: account)
+
+    expect(orphan_conversation.reload.status).to eq('open')
+    expect(resolvable_conversation.reload.status).to eq('resolved')
+  end
+
+  it 'adds a label after resolution' do
+    account.update(auto_resolve_label: 'auto-resolved', auto_resolve_after: 14_400)
+    conversation = create(:conversation, account: account, last_activity_at: 13.days.ago, waiting_since: 13.days.ago)
+
+    described_class.perform_now(account: account)
+
+    expect(conversation.reload.status).to eq('resolved')
+    expect(conversation.reload.label_list).to include('auto-resolved')
+  end
+
+  it 'resolves only a limited number of conversations in a single execution' do
+    stub_const('Limits::BULK_ACTIONS_LIMIT', 2)
+    account.update(auto_resolve_after: 14_400, auto_resolve_ignore_waiting: false) # 10 days in minutes
+    create_list(:conversation, 3, account: account, last_activity_at: 13.days.ago)
+    described_class.perform_now(account: account)
+    expect(account.conversations.resolved.count).to eq(Limits::BULK_ACTIONS_LIMIT)
+  end
+end