Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/helpers/cache_keys_helper_spec.rb

@@ -0,0 +1,34 @@
+require 'rails_helper'
+
+RSpec.describe CacheKeysHelper do
+  let(:account_id) { 1 }
+  let(:key) { 'example_key' }
+
+  describe '#get_prefixed_cache_key' do
+    it 'returns a string with the correct prefix, account ID, and key' do
+      expected_key = "idb-cache-key-account-#{account_id}-#{key}"
+      result = helper.get_prefixed_cache_key(account_id, key)
+
+      expect(result).to eq(expected_key)
+    end
+  end
+
+  describe '#fetch_value_for_key' do
+    it 'returns the zero epoch time if no value is cached' do
+      result = helper.fetch_value_for_key(account_id, 'another-key')
+
+      expect(result).to eq('0000000000')
+    end
+
+    it 'returns a cached value if it exists' do
+      value = Time.now.to_i
+      prefixed_cache_key = helper.get_prefixed_cache_key(account_id, key)
+
+      Redis::Alfred.set(prefixed_cache_key, value)
+
+      result = helper.fetch_value_for_key(account_id, key)
+
+      expect(result).to eq(value.to_s)
+    end
+  end
+end