Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/fixtures/files/reply_cc.eml

@@ -0,0 +1,30 @@
+MIME-Version: 1.0
+Date: Thu, 31 Mar 2022 19:25:32 +0530
+Message-ID: <CAFkiBVw2B=CPf=8=VqBQqssFp7XfGm4u6LpByHuMXWsPZCxPYQ@mail.gmail.com>
+Subject: Discussion: Let's debate these attachments
+From: Sony Mathew <sony@chatwoot.com>
+To: <test123@example.com>
+Cc: Replies <test@example.com>
+Content-Type: multipart/alternative; boundary="00000000000001f49e05db8404a8"
+
+--00000000000001f49e05db8404a8
+Content-Type: text/plain; charset="UTF-8"
+
+Hello,
+
+Find the related inbox.
+
+--
+*Sony Mathew*
+
+--00000000000001f49e05db8404a8
+Content-Type: text/html; charset="UTF-8"
+Content-Transfer-Encoding: quoted-printable
+
+<div dir=3D"ltr">Hello,<div><br></div><div>Find the related inbox.<br clear=
+=3D"all"><div><br></div>-- <br><div dir=3D"ltr" class=3D"gmail_signature" d=
+ata-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><d=
+iv><div><b>Sony Mathew</b><br></div><br></di=
+v></div></div></div></div></div></div>
+
+--00000000000001f49e05db8404a8--