Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/webhooks.rb

@@ -0,0 +1,20 @@
+FactoryBot.define do
+  factory :webhook do
+    account_id { 1 }
+    inbox_id { 1 }
+    url { 'https://api.chatwoot.com' }
+    name { 'My Webhook' }
+    subscriptions do
+      %w[
+        conversation_status_changed
+        conversation_updated
+        conversation_created
+        contact_created
+        contact_updated
+        message_created
+        message_updated
+        webwidget_triggered
+      ]
+    end
+  end
+end