Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/users.rb

@@ -0,0 +1,36 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :user do
+    transient do
+      skip_confirmation { true }
+      role { 'agent' }
+      auto_offline { true }
+      account { nil }
+      inviter { nil }
+    end
+
+    provider { 'email' }
+    uid { SecureRandom.uuid }
+    name { Faker::Name.name }
+    display_name { Faker::Name.first_name }
+    email { display_name + "@#{SecureRandom.uuid}.com" }
+    password { 'Password1!' }
+
+    after(:build) do |user, evaluator|
+      user.skip_confirmation! if evaluator.skip_confirmation
+      if evaluator.account
+        create(:account_user, user: user, account: evaluator.account, role: evaluator.role, inviter: evaluator.inviter,
+                              auto_offline: evaluator.auto_offline)
+      end
+    end
+
+    trait :with_avatar do
+      avatar { fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png') }
+    end
+
+    trait :administrator do
+      role { 'administrator' }
+    end
+  end
+end