Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/twitter/tweet_create_event.rb

@@ -0,0 +1,48 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :tweet_create_event, class: Hash do
+    for_user_id { '1' }
+    user_has_blocked { false }
+    tweet_create_events do
+      [
+        {
+          'created_at' => 'Wed Feb 05 08:39:31 +0000 2020',
+          'id' => 1,
+          'id_str' => '1',
+          'text' => '@chatwootapp Testing a sample tweet with Twitter client',
+          'source' => '<a href="http://twitter.com/download/iphone" rel="nofollow">Twitter for iPhone</a>',
+          'truncated' => false,
+          'in_reply_to_status_id' => nil,
+          'in_reply_to_status_id_str' => nil,
+          'in_reply_to_user_id' => 1,
+          'in_reply_to_user_id_str' => '1',
+          'in_reply_to_screen_name' => 'chatwootapp',
+          'user' => {
+            'id' => 2,
+            'name' => 'SurveyJoy',
+            'screen_name' => 'surveyjoyHQ',
+            'location' => 'Bangalore',
+            'url' => 'https://surveyjoy.co?utm_source=twitter',
+            'description' => 'Delightful in-product customer satisfaction surveys',
+            'followers_count' => 21,
+            'friends_count' => 13,
+            'profile_image_url' => 'http://pbs.twimg.com/profile_images/1114792399597985792/iHc5Gmez_normal.png',
+            'profile_image_url_https' => 'https://pbs.twimg.com/profile_images/1114792399597985792/iHc5Gmez_normal.png',
+            'profile_banner_url' => 'https://pbs.twimg.com/profile_banners/1109349707783041024/1554622013'
+          },
+          'geo' => nil,
+          'coordinates' => nil,
+          'place' => nil,
+          'contributors' => nil,
+          'is_quote_status' => false,
+          'quote_count' => 0,
+          'reply_count' => 0,
+          'retweet_count' => 0,
+          'favorite_count' => 0
+        }
+      ]
+    end
+    initialize_with { attributes }
+  end
+end