Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/teams.rb

@@ -0,0 +1,8 @@
+FactoryBot.define do
+  factory :team do
+    sequence(:name) { |n| "Team #{n}" }
+    description { 'MyText' }
+    allow_auto_assign { true }
+    account
+  end
+end