Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/super_admins.rb

@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :super_admin do
+    name { Faker::Name.name }
+    email { "admin@#{SecureRandom.uuid}.com" }
+    password { 'Password1!' }
+    type { 'SuperAdmin' }
+    confirmed_at { Time.zone.now }
+  end
+end