Restructure omni services and add Chatwoot research snapshot

2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
--- a/research/chatwoot/spec/factories/reporting_events.rb
+++ b/research/chatwoot/spec/factories/reporting_events.rb
@@ -0,0 +1,13 @@
+FactoryBot.define do
+  factory :reporting_event do
+    name { 'first_response' }
+    value { 1.5 }
+    value_in_business_hours { 1 }
+    account
+    inbox { association :inbox, account: account }
+    user { association :user, account: account }
+    conversation { association :conversation, account: account, inbox: inbox }
+    event_start_time { 2.hours.ago }
+    event_end_time { 1.hour.ago }
+  end
+end