Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/notifications.rb

@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :notification do
+    primary_actor { create(:conversation, account: account) }
+    notification_type { 'conversation_assignment' }
+    user
+    account
+    read_at { nil }
+    snoozed_until { nil }
+  end
+
+  trait :read do
+    read_at { DateTime.now.utc - 3.days }
+  end
+
+  trait :snoozed do
+    snoozed_until { DateTime.now.utc + 3.days }
+  end
+end