Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/notes.rb

@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :note do
+    content { 'Hey welcome to chatwoot' }
+    account
+    user
+    contact
+  end
+end