Restructure omni services and add Chatwoot research snapshot

research/chatwoot/spec/factories/macros.rb

@@ -0,0 +1,11 @@
+FactoryBot.define do
+  factory :macro do
+    account
+    name { 'wrong_message_actions' }
+    actions do
+      [
+        { 'action_name' => 'add_label', 'action_params' => %w[wrong_chat] }
+      ]
+    end
+  end
+end